Family Support Specialist

Our Mission

To provide quality, integrated, innovative health care that will contribute to a healthy community, focusing on those in need and working with patients and the community as partners in their overall well-being

The Company

TCC Family Health was founded in 1939 by a group of physicians and community leaders who recognized the importance of access to health care for all children, particularly those who are from low-income families and who are at risk for health problems. For over 80 years, TCC Family Health has been dedicated to eliminating barriers to care, to improve health and lower health systems cost by expanding cost-effective, meaningful and innovative health care programs that work and providing comprehensive healthcare in a culturally sensitive and linguistically appropriate manner to medically underserved, low-income and high-risk populations in Long Beach and surrounding communities.

Job Summary

The Family Support Specialist is an integral member of the Expansion Select Home Visitation Program, funded by First 5 LA at The Children’s Clinic, Serving Children and Their Families. Using strengthening strategies, the Family Support Specialist will assist new parents in bonding with their children and supporting all aspects of their child’s development in the context of their environment. This position will interface with other TCC departments, community based organizations, patients and community members as needed in order to build and sustain partnerships to systematically engage overburdened families in home visiting services, cultivate and strengthen nurturing parent-child relationships, promote healthy childhood growth and development and enhance family functioning by reducing risk and building protective factors. The Family Support Specialist must be willing to provide high quality patient centered care in order to achieve the objectives and mission of The Children’s Clinic, Serving Children and Their Families.

Primary Responsibilities/Essential Job Functions

• Attend and participate in meetings, committees, and training sessions as required.
• Demonstrate the knowledge and skills required to successfully implement the program’s family centered strategies.
• Provide home visiting services and standardized screenings according to the program’s protocols.
• Establishing a trusting relationship with participants in order to strengthen the parent-child relationship, improve parenting and family problem solving skills.
• Promote healthy childhood growth and development.
• Enhance family functioning by reducing risk and building protective factors.
• Serve as a child and family advocate.
• Secure the continuity of care by providing timely “warm handoff’ referrals or linkages to other supportive agencies.
• Assist families in defining their own goals, facilitate barrier identification and provide guidance for problem solving plan development.
• Adhere strictly to privacy and information sharing guidelines.
• Maintain accurate and timely records, reports and data entry according to program standards.
• Other duties as assigned.

Qualifications

• Bilingual in English/Spanish or English/Khmer preferred.
• Bachelor degree preferred.
• Driver’s license required.
• Maturity and experience in successfully working with children (0-3 years of age) and their families
• Knowledge of normal child growth and development and parent-child relationships
• Ability to communicate with all audiences and deliver professional presentations.
• Ability to work with diverse patient populations and at-risk clients in an empathetic non-judgmental and professional manner.
• Excellent computer skills with Microsoft Word, Microsoft Excel, and internet required; experience working with medical management software a plus.
• Ability to problem solve and prioritize tasks.
• Excellent time management skills and flexibility as program activities may occur outside of regular hours and/or weekend.
• Proven reliability, trustworthiness, flexibility, and high ethical standards.
• Highly self-motivated, action-oriented and customer-service driven.
• Willingness to learn, grow and be part of our learning community at TCC with a commitment to our mission required.
• Training as a Lactation Educator (CLE) preferred.
• Must be highly detailed-oriented.
• Familiarity with the Long Beach area, resources and services preferred.
• Work efficiently in electronic health records/EPIC and any other site specific systems.

Weekly schedule

• Monday to
• Friday 8:30am - 5:00pm, some Evenings & Wkends

Job Type: Full-time

Pay

$25.00/hr

Benefits: GENEROUS COMPANY BENEFITS – Including 100% Company-paid medical plan

• 100% Company-premium paid medical plan (We offer a Blue Shield plan that provides coverage at a zero payroll deduction to employees.)
• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance
• 401k with Employer contribution
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• AFLAC
• United PetCare Program
• Paid Time Off (PTO)

If you want to work for a growing system of community health centers which is committed to providing quality care or patients of all ages and to the growth, education, and development of its staff, then TCC Family Health has a great employment opportunity for you.