Case Manager

Job DetailsJob Location

• APCH
• Main
• Building -
• Los
• Angeles,
• CA 90011Position
• Type:
• Full
• TimeSalary
• Range: $26.00 - $28.00
• HourlyJob
• Title:
• Case
• Manager
• Department:
• Mental
• Health
• Services
• Reports to:
• Sr
• Manager of
• Case
• Management
• FLSA
• Status/Hours:
• Non-Exempt/40 hours per week
• Location: Onsite ABOUT US A Place Called Home (APCH) is a dynamic nonprofit youth and community center located in South Central Los Angeles. APCH provides a wide range of programs and services to support the growth and well-being of young people and their families, including educational programs, counseling, case management, mentoring, music, dance and visual arts classes, as well as fitness and health and wellness opportunities.. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive changes in the world in which they live. SUMMARY Under the direction of the Sr. Manager of Case Management, the Case Manager develops and implements individualized Case Management Plans for youth ages 8 –20 and their families. The Case Manager supports members and families in navigating resources, reducing barriers, and addressing basic needs through client-centered, trauma-informed, and strengths-based approaches to ensure continuity of care. This role is responsible for connecting youth and family members to internal and external resources, ensuring case management plans goals are met, providing direct support to members during programming hours, and facilitating groups by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitate member and family access to internal and external community resources, including recreational activities, housing, food, mental health, medical, dental, and other services. Develop and implement case management plans (CMP’s), as needed, for members with higher level of need and provide follow-up support to ensure plans are executed effectively. Manage a caseload of 10–12 higher-need members, including household calls and ongoing member/family support (15–20 contacts per week). Coordinate and monitor case management with mental health treatment services to ensure continuity of care. Advocate for members and families with internal and external stakeholders (schools, courts, public assistance, etc., as appropriate). Support behavioral and socio-emotional needs of members, including collaboration with program staff to integrate services into programming. Confer weekly with the Mental Health Services team to assess, evaluate, and revise service plans as necessary. Support student interns, as needed, during case management or behavioral support activities with members. Collaborate with the community and outside organizations to develop and maintain relationships, partnerships, and referral networks with other organizations. Establish and maintain effective relationships with key stakeholders, including internal departments and external organizations. Maintain compliant documentation of progress notes, case management plans, and keep all records up to date. Assist Sr. Manager of Case Management and Sr. Director of Mental Health Services with report writing and donor requests as needed Complete thorough Direct Assistance (DA) needs assessments and applications, review DA applications weekly with the DA Committee, and track associated budgets to ensure compliance and alignment with funding sources. Support counseling and case management referral processes, including reviewing and coordinating referrals as needed to ensure timely and appropriate services for members. Manage the Family Resource Depot (FRD) program, including identifying families in need of nutrition support, managing the waitlist, communicating with families, and coordinating weekly food distribution. Assist in developing, managing, and facilitating the annual Family-to-Family program, including family assessments, tracking and reporting donations, and follow-up with participants. Support facilitation of parent and/or community meetings and events (e.g. Parent Cafes, etc.) and other community events. Perform general administrative tasks such as, maintaining case notes, tracking participants, preparing correspondence (e.g., notifications to parents, flyers), scheduling appointments and staff meetings, creating agendas, making phone calls, and ordering supplies. Provide English/Spanish translation (written) and interpreting (spoken) support for counseling sessions, mental health assessments, parent workshops, and other related mental health department services as needed. Attend professional development trainings to gain skills needed to assist families and members Adhere to mandated reporting requirements, including the reporting of any issues of abuse and neglect according to California law. Other Responsibilities Demonstrate accountability, regular attendance,and punctuality in all work related commitments Attends internal or external meetings as requested or required Cultivate and maintain relationships with community partners and external stakeholders. Adhere to the highest ethical, legal, and professional standards while maintaining confidentiality at all times. Assist with the supervision of members during program hours, special events and field trips Serve as a positive role model and mentor to APCH members. Perform other tasks as assigned QualificationsQUALIFICATIONS The ideal APCH Case Manager is someone who has a love for helping others and will be an individual who carries high personal and professional standards, and enjoys partnering with others to achieve successful outcomes. To be successful in this role the Case Manager will focus on achieving excellence of service and performance in the core values of H.E.A.R.T. identified by the agency:
• Honesty: Fosters trust and transparency within the team, encouraging open communication and genuine feedback
• Empathy: Involves understanding and valuing the perspectives and feelings of others, promoting a supportive work environment
• Agency: Empowers individuals to take initiative and make decisions, enhancing ownership and accountability among staff
• Respect: Acknowledges the dignity and contributions of every team member, fostering collaboration and positive relationships
• Transparency: involves being open and clear in our actions and decisions. It fosters trust and accountability, ensuring that everyone is informed and can participate fully in the community. As a Case Manager, the candidate will also be expected to excel in the five department competencies of: internal & external collaboration, communication, prioritizing & planning, analytical thinking, and work quality & innovation. The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our members; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community. Education/Training/Experience Bilingual (English/Spanish) with strong reading and writing proficiency
• Degree: Bachelor’s degree (B.A) in
• Social
• Services,
• Psychology or related field
• Preferred: 1-2 years of case management experience (working with any age group)
• Preferred: Experience working with youth (Children, Adolescents, and Young Adults) Technical and Performance Skills Excellent Communication Skills Professionalism Customer Service Time Management Ability to Multitask Flexibility Mission-Driven Dedicated to Excellence Detail-Oriented Strong Organizational Skills Google Workspace Bilingual (Spanish/English) Preferred Physical and Mental Demands Ability to work in a high-energy, fast-paced environment typical of a youth center. Ability to sit for extended periods and use hands/vision for computer work. Ability to lift up to 25 pounds occasionally. Ability to walk and stand for extended periods daily

Additional Information

Able to work well with diverse populations of employees and clients. Able to work some evenings and/or weekends for department and/or agency events. Solution-oriented team player who both promotes and practices a growth mindset. Commitment to providing exemplary customer service and fostering a welcoming environment for all members. A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Please let us know if you are an APCH Alumni/ae Background screening required A Place Called Home participates in E-Verify