Save the Children US·Alexandria, Louisiana
The Family Service Coordinator manages a caseload of Head Start families, providing ongoing support to build skills for self-sufficiency, improved quality of life, and school readiness through trusting partnerships. This role also involves direct responsibility for Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) requirements and documenting all family development services.
Position Title: Family Service Coordinator
Employee Type: Full-Time Regular
Supervisor Title: Center Director or Manager, Parent, Family & Community Engagement (PFCE)
Head Start, U.S. Programs
Save the Children
For over 100 years, Save the Children has been fighting for the rights of children.
The right to a healthy start in life.
To have access to education.
To be in a safe environment, protected from harm.
We work in some of the world’s hardest-to-reach places – over 100 countries, including the U.S.
No matter what your role is, when you join Save the Children, you’re creating positive, irreversible change for children, and the future we all share.
The Family Service Coordinator (FSC) manages a caseload of families participating in the Head Start and/or Early Head Start program, providing ongoing support, in partnership with families, that is responsive to their needs. The FSC develops trusting partnerships with families. You will support families in using family strengths to build skills for self-sufficiency, improved quality of life and parenting interactions that help children become ready for school and life.
The FSC assists families in identifying and reaching their own goals. In collaboration from families, other program team members and community partners, and will support families in developing skills for leadership and advocacy for their children. You will document all family development services to show a clear picture of the families’ needs, strengths and growth.
You’ll have direct responsibility for tasks associated with the Eligibility, Recruitment, Selections, Enrollment and Attendance (ERSEA) requirements of the Head Start Program Performance Standards, including the proper determination of family eligibility, ongoing recruitment and selection of families, preservation of full enrollment and support for regular attendance of children.
As a front-line representative of Save the Children, the FSC is required to ensure the safety and security of Head Start children and families with whom he/she has contact, and adhere to the agency’s values of Accountability, Ambition, Collaboration, Creativity and Integrity.
*not inclusive of all role responsibilities. May be subject to change
Engage families as full partners in assessing their needs and strengths, and prioritizing their needs and interests according to their own values; ensure there is an appropriate fit between families’ needs and interests and program In coordination with the Manager of PFCE, ensure that vacancies are filled within 30 days, eligibility is properly determined, enrollment includes 10% children with special needs, recruitment is active/ongoing and that funded enrollment is achieved and maintained. Support each family in developing a Family Partnership Agreement so the family is able to understand and use goal development as a valuable life Have regular home visits with families to build on competence in the areas of: understanding attachment and child development, self and family advocacy, developmental transitions, parents as a child’s first teacher, life management skills and family Make and consistently follow up on referrals related to: Family Partnership Agreement goals, strengths/needs assessment items, children with special needs, family health, job and education services and other services related to wellness and family Strengthen community collaborations to support families by: maintaining current knowledge of community resources, sharing community service information with families and building relationships during attendance of interagency meetings, community events and other scheduled meetings with community Promote a unified approach to sharing child information with families by engaging in joint planning with teachers and other specialists to prepare for home visits and other family Participate in multi-disciplinary team Meet program documentation requirements by maintaining accurate, objective, complete, timely and well-organized child and family records, both electronic and hard Actively participate in opportunities for continuous professional development
Preferred Qualifications: Bilingual preferred (English/Spanish or English)
Ability to perform medium to heavy physical work exerting up to 50 pounds of force occasionally, up to 20 pounds frequently and up to 5-10 pounds constantly, performing such activities as sitting, crawling, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting and grasping. This also includes some duties that require repetitive action and motion skills, keyboarding and computer use. Clear pre-employment background check requirements, including local, state, and national criminal records check, sex offender registries, employment, and education verifications (including child abuse registry check if required by state regulations) and pass all state and local health requirements required post job offer and prior to employment. This position will require the incumbent to operate a motor vehicle to fulfill certain essential functions of the job. The incumbent should maintain a valid driver's license and remain in compliance with any Save the Children policies pertaining to the safe operation of motor vehicles. Current and former Head Start/Early Head Start parents will receive preference for employment vacancies for which they are qualified.
The base pay for this position is starting at $16.02/hour. Actual base salary may vary based upon, but not limited to, experience, credentials, base salary of internal peers and other relevant qualifications specific to the role.
We are looking to build an inclusive team at Save the Children. We offer a range of outstanding benefits to support this goal:
10 days winter break and 5 days spring break, with additional 5 hours PTO, and 11 paid holidays.
Agency paid life and accidental death and dismemberment benefits (AD&D).
Click here to learn more about how Save the Children US will invest in you.
Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse.
Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.
If you require disability assistance with the application or recruitment process, please submit a request to applicantsupport@savechildren.org.
Market context
Family Service Coordinator roles in Louisiana are often tied to child and family support programs, where demand can be steady because agencies need staff who can coordinate services and communicate well with families and providers. These jobs are competitive because employers look for an Associate’s degree or a plan to earn a credential within 18 months, plus strong MS Office, English, and relationship-building skills. Review the AI-summarized requirements and benefits here to save time, then confirm your experience supporting children and families and your readiness to meet the credential timeline.