Cocoon House·Everett, Washington
The On-Call Youth Housing Support Staff will provide a safe and supportive environment for teens, promoting positive interactions and life skills. Responsibilities include supervising youth, maintaining safety, and collaborating with case managers to support youth case plans.
Description At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention.
As an On-Call Youth Housing Support Staff, internally referred to as a Residential Youth Counselor, you will be responsible for providing a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, providing life skills, social skills, and other enrichment activities at our Transitional Living Program located in Everett and Emergency Shelter located in Monroe.
Youth Housing Support Staff have the opportunity to build supportive relationships with clients and model healthy boundaries while working alongside them in a residential setting.
The ideal candidate will have a passion for working with youth, knowledge of best practices in youth development, and a desire to make a positive difference in their lives.
If this sounds like you, we would love to hear from you.
Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.
On-Call/Relief Hours Available | On-site in Everett & Monroe locations Both programs are 24/7 and have three shifts. Please note that certain shifts may not be available at the time you apply for the role. Those set shifts are: Day - 8:00am to 4:00pm Swing - 3:30pm to 11:30pm Overnight -11:00pm to 8:30am Starting Wages: $21-23/hr depending on shift | +$1.50/hr pay differential for multi-lingual skills with additional paperwork Must have weekend availability Build supportive relationship with youth and staff with a positive and collaborative approach. Maintain and model healthy and safe boundaries with youth. Accept a variety of lifestyles, behaviors, and cultural and spiritual practices. Assess emergency situations, gather pertinent information, and provide proper support. Follow mandating reporting and licensing policies and procedures. De-escalate youth in crises and utilize anti-racist, inclusive, equity-based, and trauma-informed care in all of their work. Process intakes and exits for youth, provide orientation to incoming youth to the program, and enter required data for proper recordkeeping. Partner with case managers to support youth case plans and interact with you in alignment with their established plans. This includes communicating with fellow staff regarding the plan and maintaining appropriate logs and forms with updated information. Supervise youth in the program and ensure safety while holding youth accountable to policies, guidelines, and rules by assigning appropriate consequences in collaboration with fellow staff. Assisting, demonstrating, and teaching youth household tasks. Maintain cleanliness of facilities. Provide meals including grocery shopping, planning, and cooking. Arrange appointments, fill prescriptions, and dispense medication for youth. Communicate with other providers to assure youth are following through with their commitments. Respond to community calls, drop-ins, and referrals with appropriate information and directions. Participate in enrichment activities programming and planning with fellow staff. Provide information and directions for off-site services to youth. Transport youth to appointments as needed.
General: High school diploma/GED or high school equivalency Must be 21 years of age or older 6 months minimum of experience working with youth Must attend weekly team meeting and bi-weekly supervision DCYF background clearance Acceptable driver's abstract with no more than 2 violations within last 3 years Possess a valid driver's license, auto insurance, and reliable transportation Ability to diffuse escalated youth. Ability to record and document information on forms as required for case planning and CPS reporting. Familiarity with local services and how to access them. Ability to assess situations and gather pertinent information. Ability to assess dangerous, emergency situations and access emergency services. Ability to build rapport with youth and staff. Ability to maintain professional boundaries with youth. Ability to assess and prioritize youths needs developmentally. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices. Commitment to Agency’s mission, positive youth development model, and trauma-informed practices.
Ability to effectively communicate with all internal and external clients Be able to hear voices and alarms. Ability to read and comprehend a variety of materials Ability to operate phone, computer, and record information for files and logs Must be able to lift up to 50 Ibs Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency. Go up and down stairs
Market context
In Washington, on-call youth housing support staff roles often reflect steady demand from programs serving youth with housing instability and related support needs. These openings can be competitive because employers typically look for candidates who can work flexible schedules, meet clearance and driving requirements, and handle the physical demands of the role. Review the AI-summarized requirements and benefits here to save research time, then confirm your youth experience, license status, and ability to lift up to 50 lbs before applying.