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Location

Phoenix, Arizona

Quick overview

The HRIS Specialist will manage the HRIS ticketing system to resolve Workday HCM issues and provide support to internal stakeholders. They are also responsible for maintaining data integrity, conducting audits, and creating user documentation to improve system processes.

Requirements summary

Candidates must have at least 2 years of experience supporting HRIS systems, specifically Workday HCM, and 2 years of experience in HR functions. A bachelor's degree is required, though equivalent professional experience may be considered as a substitute.

bachelor degreeCommunicationConfidentialityHRISCustomer serviceProblem solvingTime managementWorkday HCMProcess improvementProject coordinationTechnical documentationRoot cause analysisSystem testingTicketing systemsData integrityData auditing

Job description

  • Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector.
  • Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community.
  • We put people first, drive innovation, and do good in the community that we live and work in.
  • GCE is seeking a Human Resources Information Systems (HRIS) Specialist to support the HR system, Workday HCM.
  • This role plays a critical part in monitoring the HRIS ticketing system, actively working tickets, and partnering with internal customers/stakeholders to troubleshoot issues and deliver timely, high-quality solutions.
  • The ideal candidate is customer-focused, detail-oriented, resourceful, and skilled at diagnosing and resolving system and process challenges.
  • What You Will Do Monitor and manage the HRIS ticketing system, ensuring tickets are prioritized, assigned, and resolved in a timely manner.
  • Serve as a first point of contact for internal customers, providing clear, professional communication throughout the lifecycle of each request.
  • Provide support for Workday HCM, including researching and resolving system issues, and escalating complex cases as needed.
  • Work with internal teams to identify root cause analyses for system issues and recognize process improvement opportunities across Workday.
  • Develop and distribute communications to users regarding instructions, system outages, and other changes.
  • Maintain data integrity in Workday by conducting regular data audits and cleanup efforts.
  • Successfully complete requests for data corrections, organizational moves, position updates, reporting, and other Workday-related requests.
  • Identify, create, and update Workday job aids for end users.
  • Assist the HRIS team in testing system modifications.
  • Coordinates, schedules, and tracks progress of HRIS projects.
  • What You Will Have 2+ years' experience supporting HRIS systems and processes; Workday HCM experience preferred.
  • 2+ years’ experience working in or supporting HR functions, such as compensation, benefits, employee onboarding, payroll, recruiting, talent development, and timekeeping.
  • 1 + years’ experience handling high volume requests in a ticketing system, shared inbox, phone queue, or case management system, with responsibility for troubleshooting issues, problem solving, and delivering timely solutions to customers.
  • Bachelor's degree required; may be substituted with equivalent years of relevant, demonstrated work experience.
  • Self-starter with demonstrated success in previous roles working independently, exercising strong time management, and completing tasks efficiently with minimal supervision.
  • Strong collaborator with proven experience partnering within HR and across departments, effectively engaging with employees and management at all levels, participating in regular team meetings, projects, and initiatives.
  • Strong oral and written communication and active listening skills, with a focus on customer service and the ability to simplify and communicate technical concepts to non-technical audiences.
  • Exceptional attention to detail, resulting in work with a high level of accuracy.
  • Ability to appropriately handle sensitive information and maintain confidentiality.
  • Demonstrated experience working effectively in a fast-paced corporate environment.
  • At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement.
  • We lead educational transformation by developing superior ways to help schools grow and prosper.
  • We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.
  • Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.
  • For assistance with your job application please use our External Candidate Job Application Guide.
  • All staff candidates will be asked to review GCE’s staff expectations as part of the application process.
  • Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university.
  • GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.