The Family Services Advocate manages family services through a case management approach, including eligibility, recruitment, enrollment, and ongoing support for families. They are responsible for maintaining accurate child files, coordinating transitions, and ensuring compliance with program requirements and state laws.
Requirements summary
Candidates must have a high school diploma or GED, with a preference for two years of post-secondary education or experience in a Head Start setting. Proficiency in Microsoft Office, strong communication skills, and bilingual fluency in Spanish and English are required.
Implement and monitor Family Services program area at the Center including but not limited to: Eligibility, Recruitment, Selection, Enrollment, Attendance (ERSEA), home visits, family needs assessment, referrals, child file reviews, case notes, Transitions, collaboration with community agencies, parent education, family literacy, identification of community resources, and tracking of services.
2.
Manage family services utilizing a case management systems approach that includes performing and monitoring case reviews to identify immediate, short, and long-term needs of parents and children, and providing a support system for families to meet their own individual needs through advocacy, 3.
Implement and monitor ongoing recruitment plan activities within the center recruitment zones including recruitment of children with disabilities to ensure funded enrollment is met.
4.
Coordinate/implement and monitor the enrollment process of families that includes TANF childcare and determine families' eligibility status, enrollment priority status by utilizing selection enrollment criteria 5.
For families enrolled, coordinate and/or obtained documents such as health information (immunizations, Health history, etc.,) in accordance with licensing requirements.
6.
Implement and monitor an effective filing system that safeguards confidential information and supports the organization of children's files.
7.
Coordinate and monitor the transition process and the file development including but not limited to the following transitions: Head Start to Migrant Child Care (MCC) services, by creating surveys to determine if extended services are required.
Create MCC files for the children receiving MCC extended services if these services are deemed necessary.
8.
Ensure timely data entry of services and submit complete and accurate reports, including but not limited to the Child Plus, family services monthly reports, and any other assignments to the Regional Office by the requested dates.
9.
Report suspected child abuse and neglect in accordance to state law and UMOS policies and procedures.
10.
Attend Center and center staff meetings, coordinating meetings, case reviews, trainings, and other program activities as assigned.
11.
Perform other duties as assigned.
Qualifications
1.
Must be 18 years old and have a High School Diploma/GED 2.
Preferred two years post high school education in Human Services or related field and/or 2 years’ experience in Family Services in a Head Start setting or AA Degree in Social Work or related field.
3.
Possess presentation/training experience and be proficient in Microsoft Office 4.
Bilingual in Spanish and English (oral and written) 5.
Strong oral and written communication skill.
6.
Ability to work irregular and/or flexible hours 7.
Must have reliable vehicle, valid driver's license, and adequate vehicle insurance.
Work Environment, Physical, and Sensory Demands
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions.
Physical Demands
1. Employee is frequently required to stand, walk, sit, bend. 2. Occasionally required to lift and [or move up to 30 lbs. 3. Frequently required to drive. 4. Frequently exposed to moderate temperature generally encountered in a controlled or uncontrolled temperature environment.
Tools & Equipment Used
1. Phones, computer system. 2. Fax machine, copy machine, laminator, Computer, calculator. 3. Use first aid equipment, fire extinguisher.
Usage varies by position
Additional Eligibility Requirements
Employment with UMOS is contingent upon successful completion of a motor vehicle record and criminal background check prior to employment. In accordance with licensing regulation, must complete a physical exam and tb test showing absence of Tuberculosis within 30 days of employment. Must complete approved Fire Extinguisher Training, CPR and First Aid within 30 days. If no AA/BA in social work or related field, must enroll to obtain the Family Services Credential within three years.
UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
In Wisconsin, Family Services Advocate roles in migrant child care are often shaped by seasonal and community-based demand, especially where programs support families with language and access needs. These positions are competitive because employers look for bilingual Spanish-English communication, Microsoft Office skills, and experience or education tied to Head Start or family services. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show direct family engagement and bilingual support experience.
