Prisma Health·Columbia, South Carolina
The Technical Systems Education Analyst is responsible for building and maintaining the EMR training environment, updating training materials, and training end users. They also audit educators and collaborate with Epic Analysts to ensure alignment in system updates.
Inspire health. Serve with compassion. Be the difference.
The Technical Systems Education Analyst is primarily responsible for building and maintaining the EMR training environment.
They are responsible for updating and modifying all training materials, including lesson plans, exercise books, job aids, simulations and scenarios in MST and in production.
They are deeply familiar with the EMR environment and well-versed in all applications so that they can, with high quality, credential and cross train educators on assigned applications.
The Technical Systems Education Analyst works closely with the Epic Analysts to ensure alignment in system updates and other application enhancements.
They audit educators during facilitation, offering feedback, suggestions, and when necessary, a remediation plan.
They are highly skilled in understanding and working in the Epic Application Curriculum and Epic Application training environment.
Because of their mastery of the applications, programs and training materials, they are adept at trouble shooting issues and providing viable and valuable solutions.
They are responsible for training end users, when needed.
Other responsibilities include rebuilding and refreshing MST environment, managing and owning Application Parking Lot, maintaining Template Training requirement crosswalk process and maintaining the Training Schedule and Catalogue.
Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference
Builds and maintains the training environment used in providing end-user training on EMR (Epic).
Updates and modifies training materials and MST for systems/programs (Epic, others) and maintains accuracy of lesson plans, exercise books, job aids, simulations and scenarios.
Credentials/cross trains and audits educators on assigned applications.
Collaborates with Epic Analysts to ensure alignment in system updates and other application enhancements.
Develops and delivers remediation plan to educators, as needed. Troubles shoot issues shared through Service Now, Analysts, or end users.
Trains end users on various assigned applications.
Performs other duties as assigned.
Minimum Education
Education - Bachelor's degree in General Education, Information Sciences, Business Management, Training and Development, Clinical Informatics, Project Management or related field of study.
Experience - Three (3) years of healthcare experience with at least two (2) years Epic education/training experience; prefer experience working with Epic. Skill and experience in adult education.
three (3) years education/training experience and/or completed certification or certification pending in Epic Application Curriculum and Epic Application Training Environment may be considered.
Work Shift: Day (United States of America)
Facility: 7001 Corporate
Department: 70019409 Technical Systems Education
to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Candidates should have a high school diploma or a preferred bachelor's degree, along with two years of experience as an educator or trainer in healthcare. Experience with EMR training is preferred, and credentialing in assigned applications must be completed within eight weeks of assignment.
Market context
Leadership admin roles in South Carolina schools often stay competitive because districts look for candidates who can balance student support, compliance, and day-to-day coordination. For this role category, a valid South Carolina School Counseling certification, strong Microsoft Office skills, clear communication, and occasional travel for state testing or marketing events can make applicants stand out. Review the AI-summarized requirements and benefits here to save time, then confirm your certification details and prepare examples of coordination work before applying.