Hearts With A Mission·Medford, Oregon
Provide direct supervision, mentoring, and life skills training for homeless and at-risk youth in a structured shelter environment. Manage intake processes, crisis intervention, and daily shelter operations including meal preparation and safety monitoring.
Description Hearts With A Mission has a great opportunity for a full-time Life Coach in our Medford Youth Shelter.
Hearts With A Mission serves homeless and at-risk youth, ages 10-17, by providing shelter, educational support, mentoring, and transition planning with a faith-based approach.
Join our team and make a difference in our community!
The Life Coach provides direct supervision of youth, ages 10-17 years old, living in a temporary emergency youth shelter. This position provides mentoring, life skills training, coaching, peer support, and applies positive behavior management techniques in a loving, yet structured setting. The Life Coach participates in meal preparation, cleaning, record keeping, medication administration, transportation, written reports, and engaging with youth. Responsible for continually monitoring safety and security. Performs assignments with supervision or independently, requiring initiative and judgment in conduct of work. All work is performed in compliance with organizational guidelines and policies, as well as all applicable laws.
SUPERVISION RECEIVED AND EXERCISED The Life Coach reports directly to the Lead Life Coach. This is not a supervisory position. The Life Coach may be assigned to coordinate activities with others on specific projects. This position has an introductory period of three (3) months.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The essential functions listed below are not intended to reflect all duties that may be assigned to this position.
The organization may augment duties and/or essential functions at its discretion.
Provide direct supervision and positive behavioral support of youth; monitor youth and shelter activities.
Complete youth intake process for emergency shelter, including but not limited to paperwork, assist youth and parents with needs and questions.
Provide direct service to youths over the phone and face to face including support and advocacy.
Provide Crisis Intervention by phone.
Maintain confidentiality in all youth and family matters, direct interaction, written information, case discussion, etc.
Work in conjunction with Shelter Manager and Lead Life Coach to maintain a safe and supportive environment for youth.
Provide, lead, and model specific life skill training as it relates to the youth’s Individual Service Plan.
Includes but not limited to cooking, cleaning, preparing and serving food, creating a resume, application for employment, and scheduling medical appointments.
Develop relationships with each resident to promote healthy growth, development, and effective coping skills for the environment in which they live.
Assist youth and families in crisis to problem solve and resolve issues when management is unavailable.
Provide non-physical crisis intervention (i.e.
CPI NVCI, CPS, etc.) as needed, including involvement of other staff or authorities.
Interact and network in a professional, caring and trauma informed manner with other agencies, institutions, law enforcement, and outside individuals to coordinate services for homeless, and at-risk youth.
Consistently apply HWAM policies, procedures, and behavior management tools (CPS, Prudent Parenting, etc.) in all interactions.
Use independent professional judgment within the parameters of established guidelines, policies, and procedures to solve day-to-day problems.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES CONTINUED Maintain timely, accurate, and thorough written and oral communication, including incident reports.
Ensure co-workers are informed of all pertinent data, changes, youth behaviors, and needs.
Assist with scheduling and implementing youth activities.
May join Adventure Therapy outings as approved and trained.
Transport youth individually or in groups as requested.
Represent HWAM in public settings professionally and respectfully; may include public speaking.
Attend trainings and meetings as assigned.
May be appointed to committees.
Maintain the shelter in accordance with DHS licensing requirements.
Contribute to the smooth management and supervision of the shelter, which may include assuming other duties as assigned.
KNOWLEDGE Knowledge of general record keeping practices and procedures. Knowledge of Oregon DHS Mandatory Reporting program. Knowledge of behavioral program models (CPS, CPI, Prudent Parenting, ACES, and Positive Youth Development) Knowledge of basic human development and impacts of trauma. Knowledge of the organization’s rules, regulations, procedures, Mission, Vision, and Values.
ADDITIONAL NOTES This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Generous Paid Time Off Medical Insurance Company paid Dental, & Vision Insurance for the employee (including affordable options for dependents & partners) Company paid Term Life and AD&D Insurance, plus Long-Term Disability 401k with Employer Match Chaplain Care Team - Confidential, no-cost support for employee and family
Flsa status: Hourly, Non-Exempt
Market context
In Oregon, youth shelter and at-risk youth roles are often competitive because employers look for candidates who can support teens in structured, high-stress settings while meeting basic compliance requirements. This position is most competitive for applicants with direct experience serving ages 10-17, a valid driver’s license, and readiness to complete First Aid/CPR and Food Handler certifications quickly. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show hands-on youth support and reliability.