Hudson Valley Community College·City of Troy, New York
The Laboratory Technology Coordinator provides on-site technical support, delivers Microsoft certification instruction, and manages lab operations. They are also responsible for community outreach, participant intake, and maintaining enrollment databases.
Attain Laboratory Technology Coordinator EOC-NTP-ALC527 Since 1966, the Capital District Educational Opportunity Center (EOC), a division of Hudson Valley Community College and part of the State University of New York, has offered tuition-free academic and workforce development opportunities to disadvantaged and educationally under-prepared individuals. CDEOC’s Mission: The Hudson Valley Community College Capital District Educational Opportunity Center (EOC) is an educational enterprise that serves eligible adult learners. The EOC delivers comprehensive, community-based academic and workforce development programs and provides support services leading to enhanced employment opportunities, access to further education, personal growth and development. CDEOC’s Vision: The Hudson Valley Community College Capital District Educational Opportunity Center (EOC) is to be recognized as a leader in New York State for: educational excellence, the ability to Optimize opportunity, and for Caring commitment to the students and community it represents. CDEOC’s Core Values: S – Service – to deliver quality, committed and caring assistance T – Teamwork – to work diligently, persistently, and cooperatively R – Respect – to treat everyone with dignity I – Initiative – to provide a warm, welcoming, and diverse community V – Versatile – to be flexible and adaptable E – Empower – to promote personal growth and confidence S – Success – to inspire and encourage achievement Function and scope: ATTAIN (Advanced Technology Training and Information Networking) is a Statewide technology initiative funded by New York State to provide urban and rural communities access to state-of-the-art technology. Through innovative technologies, ATTAIN provides underserved and underprepared community residents the opportunity to access academic, vocational, life skills and workplace readiness training, in coordination within an Educational Opportunity Center or a local community-based host institution. Each ATTAIN lab is a certified Microsoft IT Academy. Position Description: Lab Technology Coordinators (LTCs) provide on-site learning and technical support and oversight for their assigned ATTAIN lab. In coordination with their UCAWD ATTAIN Statewide Coordinator, LTCs work to achieve the outcomes specified in their Implementation Plan. The Attain Laboratory Technology Coordinator reports to the Associate Dean for Instructional Services or designee and works in collaboration with their colleagues. LTCs are expected to:
become proficient in the use of the ISI courseware, Microsoft curricula and any third-party software.
obtain and keep current Microsoft certifications related to instructional curriculum delivered at the lab.
demonstrate progress toward becoming a Microsoft Certified Trainer (MCT).
deliver Microsoft certification instruction to the served populations.
create, monitor and update a monthly schedule for lab operations and classes, in coordination with the host institution.
Prepare the lab’s Implementation Plan together with the ATTAIN Statewide Coordinator and effectively execute objectives set forth within it.
submit monthly status reports to ATTAIN Statewide Coordinators and host institutions, which will include among other items student enrollment, usage, and outcomes.
create and implement a Community Outreach and Partnership Development plan which must include marketing strategies and presentations to promote the ATTAIN lab in local communities.
work with local Departments of Social Services (DSS) and Labor (DOL) to identify potential program participants, especially TANF and TANF 200% recipients.
determine participant TANF eligibility during Intake process.
provide initial orientation for all new participants and train lab participants on software and courseware resources.
develop curricular pathways for individual participants based on available lab resources.
provide participant intervention and technical assistance at the learning stations, as needed.
manage and maintain ATTAIN enrollment and reporting databases.
report, log and record hardware and/or technical problems and their resolutions.
communicate any unresolved issues with hardware and software to supervisors and ATTAIN Statewide Coordinators.
use ATTAIN’s management systems to monitor participant progress.
participate in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.
document and report participant success stories and outcomes to UCAWD and the host institution, when applicable.
proctor certification exams, as needed.
become familiar with, support, and uphold EOC’s policies and procedures.
provide supervision for volunteers as needed.
create and maintain a clean, comfortable and orderly learning environment in the lab.
work some evening and weekend hours.
travel locally, including for recruitment purposes.
perform other duties as assigned. SPECIAL SKILLS: Strong communication, written, organizational and presentation skills required. Proficient working knowledge of Microsoft Office applications. Ability to promote professional and ethical behavior. EDUCATION AND EXPERIENCE REQUIRED:
Bachelor’s degree in education or related discipline from an accredited college or university
One year or more experience working with adult population (teaching, advising and/or mentoring)
Experience with instructional computer software applications in reading, writing and math
Experience working with underserved/underprepared populations
Must be able to work independently
Candidates must hold a bachelor's degree in education or a related field and have at least one year of experience working with adult populations. Proficiency in Microsoft Office and experience with instructional software are required.
Market context
In New York, laboratory technology coordinator roles are often tied to education and training programs that need organized support for hands-on instruction and learner coordination. These positions can be competitive because employers look for a bachelor’s degree, experience with adult populations, and comfort using Microsoft Office and instructional software. Review the AI-summarized requirements and benefits here to save research time, then tailor your application to show direct experience supporting adult learners and technology-based instruction.
