AOU- Community Healthcare Worker

Job Description: Summary:

Job Description

The Community Health Center, Inc. cares for 150,000 patients every year at sites across the state. Patients of CHCI have access to a wide range of services and specialties such as medical, behavioral health, and dental care all in one location. We know that many of CHCI patients have complex lives and taking care of their own health or the health of family members can’t always be the number one priority. CHCI is excited to have Community Health Workers (CHWs) join the team to help our patients tackle the everyday challenges they experience. Working to resolve common social determinants of health can improve our patients’ overall wellness and their lives. The Community Health Care Worker will be a part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the All of Us research program. This position will specifically be focused on conducting outreach and engagement activities aimed at enrolling families in the All of Us research program. Additionally, the position will occasionally require minimal research activities, such as recruiting participants to serve on the participant and community advisory board, coordinating activities with the research team, and other tasks as assigned. ROLE AND RESPONSIBILITIES Utilize effective outreach, engagement, and recruitment methods to drive family enrollment rates. Provide patients with a thorough overview of the All of Us Research Program or ancillary studies and answer all questions. Meet patients in the clinic or community to educate and enroll them in the All of Us Research Program. Apply the Teach-Back Method to assess patients’ understanding of the program or ancillary studies. Use Motivational Interviewing techniques to build rapport with prospective and current participants. Obtain informed consent for IRB-approved protocols. Administer surveys and accurately record data. Schedule and coordinate appointments for patients to complete enrollment and retention activities. Conduct daily outreach and engagement through phone and in-person interactions, with occasional follow-up via email or mail, to inform participants of study activities and schedule their participation. Make follow-up calls to participants as needed, on a case-by-case basis. Engage with families who have children ages 0–4, providing a welcoming environment for both parents and children during program activities. Be comfortable interacting with young children and offering light supervision as needed while parents complete study-related tasks. (The program may later expand to include older children.) Raise awareness among patients and the community about the All of Us Research Program through various methods, including attendance at community events, waiting room outreach, educational sessions, and distribution of customized marketing materials. Build and maintain community partnerships to support outreach and engagement efforts. Develop, plan, and host educational sessions in both community and clinic settings to raise awareness and promote understanding of the All of Us Research Program among patients, families, and local partners. Use and navigate multiple systems, use mobile apps, and manage data entry or scheduling tools accurately. Perform other duties as reasonably assigned. QUALIFICATIONS Required Skills and Education Associates Degree required Long- term Resident of community served by CHC, with strong knowledge of the resources in that community. Strong communication and presentation skills, with the ability to confidently engage and educate diverse audiences in both community and clinical settings. Ability to build rapport and foster trust with community members, patients, and families through culturally sensitive communication. Demonstrated experience in the area of obtaining community resources/advocating on behalf of the patient. Demonstrate basic computer and technology proficiency, including the ability to navigate multiple systems, use mobile apps, and manage data entry or scheduling tools accurately. Ability to problem solve, maintain priority and focus on assigned tasks Attention to detail and documentation Ability to follow procedures and protocols consistently Flexibility in work schedule and willing to travel throughout CT Adaptable to change Intermediate level proficiency in Microsoft office and internet related applications Familiar with standard concepts, practices and procedures related to public health research Knowledge of participatory research and working with community Adaptability to change Patient Relationship Management and community engagement experience Bilingual, oral and written (Spanish/English) PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Reliable transportation Must be able to independently travel frequently to health center satellites and participate in events in the community (Eastern or Western Region) Must be able to clearly communicate verbally and approach patients in waiting areas and common public spaces Must be able to sit for extended periods while working at a computer Must be able to carry laptop and recruitment materials as part of recruitment activities WORK SCHEDULE DEMANDS Occasional early mornings, evenings and weekends as needed ADDITIONAL QUALIFICATIONS Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies Human Subject Protection Training is preferable but not required Experience developing and delivering educational content or informational sessions tailored to specific populations. *This is a grant funded position and employment is contigent on funding. Organization Information: The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.