The Enrollment Specialist assesses the eligibility of volunteers and children to facilitate successful one-on-one mentoring relationships. They manage the full enrollment process, including interviews, home visits, and ongoing match support to ensure child safety and positive outcomes.
Requirements summary
A Bachelor's degree in Social Work or a related field and bilingual proficiency in Spanish and English are required. Candidates must possess a valid New York State Driver's License and the ability to travel across Nassau and Suffolk Counties.
The Enrollment Specialist is responsible for assessing and supporting volunteers and children in one-on-one mentoring relationships through the enrollment process for Big Brothers Big Sisters of Long Island. This role works closely with parents/guardians and community partners to facilitate positive mentorship relationships. The Enrollment Specialist will ensure a seamless and efficient enrollment process for all participants.
Duties & Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assess the eligibility of volunteers and mentees for participation in the Big Brothers Big Sisters program.
Conduct volunteer enrollment processes, including: Individual orientations, interviews, home visits, and other relevant steps.
Facilitate client enrollments by conducting parent/child interviews, providing child safety education, and completing enrollment procedures.
Identify families needing alternative or additional services and make appropriate referrals.
Maintain ongoing engagement with Ready to be Matched (RTBM) youth and families through regularly scheduled updates and activities.
Partner with schools to foster appropriate youth referrals.
Review and follow up on references to gather additional information for assessments.
Conduct volunteer and client reassessments as needed.
Identify and remove any barriers that may interfere with the enrollment process.
Analyze all enrollment information to recommend participants for the program and match volunteers with children based on qualifications and interests.
Consult with other staff members as needed for matching decisions.
Provide thorough assessments and match recommendations for participants based on individual evaluations.
Maintain accurate, timely records for each match, leveraging technology for data reporting and analysis.
Facilitate in-person match meetings and manage schedules to accommodate volunteers and families.
Provide ongoing support for matches, focusing on child safety, relationship development, positive youth outcomes, and volunteer satisfaction.
Utilize active listening and questioning techniques to coach match participants and ensure clear communication.
Apply child safety and risk management protocols across all aspects of the role.
Identify and address potential challenges within matches and intervene to support successful resolutions.
Develop strategic interventions for matches requiring extra support to foster positive relationships.
Conduct and track match surveys to assess the impact of the program and meet goals for completion rates.
Conduct exit interviews for match closures, assessing reasons and potential for re-matching.
Support the agency's philanthropic efforts by fostering potential donor relationships and business partnerships.
Represent the organization positively within the community and collaborate with internal teams on additional projects as needed.
Attend training sessions and meetings as directed by the supervisor.
Additional duties as assigned.
Requirements
Skills & Qualifications Bachelor’s degree in Social Work (BSW) or related field. Bilingual (Spanish/English) required. Experience in the social services field is preferred. Familiarity with psychological diagnoses and medications is a plus. Strong verbal and written communication skills. Proficiency in Microsoft Office (Outlook, Word). New York State Driver’s License and the ability to travel across Nassau/Suffolk Counties.
Working Conditions
35
Hour
Workweek
Flexible
Hybrid
Schedule:
Monday: 9 am – 5pm
REMOTE (Off on weeks where
Saturdays are scheduled)
Tuesday: 9 am -5 pm
Wednesday: 12:30 – 8:30 pm
Thursday: 12:30 – 8:30 pm
Friday: 9 am -5 pm REMOTE Must work two Saturdays per month (Monday off those weeks).
Saturday
9-5
The worker is subject to both environmental conditions: Activities occur inside and outside.
Physical Requirements
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Standing
Remaining upright on the feet, particularly for sustained periods of time
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
Big Brothers Big Sisters of Long Island provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Big Brothers Big Sisters of Long Island to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
If reasonable accommodation is needed, please contact Human Resources.
Your employment with Big Brothers Big Sisters of Long Island is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice.
As an at-will employee, your employment with Big Brothers Big Sisters of Long Island is not guaranteed for any length of time.
Market context
Spanish-speaking enrollment roles in New York
In New York, enrollment specialist roles often see steady demand in healthcare and community-facing organizations that serve diverse populations. This role is competitive because it requires bilingual Spanish-English communication, a related bachelor’s degree, and a valid New York State Driver’s License for travel across Nassau and Suffolk Counties. Review the AI-summarized job requirements and benefits on this platform to save research time, and confirm your travel availability before applying.
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