Temporary Student Success Coach

Description

Who We Are

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Massachusetts. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to apprenticeship and entrepreneurship. Today, that legacy has evolved into an accredited college that delivers accessible tech and trade education to level the playing field for aspiring talent.

With a mission to deliver transformative technical and trade education that leads to economic advancement, Franklin Cummings Tech offers a unique mix of certificates and degrees that appeal to enterprising students from Eastern Massachusetts and respond to employer demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation, helping to spur incredible growth in the past four years.

Franklin Cummings Tech educates more than 1,000 learners annually across three student types: 1) certificate and degree seekers, 2) continuing education enrollees, and 3) early college students. As evidence that our mission holds resonance student enrollment is up and Fall 2027 applications have soared 16% year over year.

We seek optimistic, data-informed, and dedicated colleagues who are eager to increase student success outcomes and boost total enrollment to 1,500 learners by 2030. Join us in this mission-driven work!

Position Summary

The Student Success Coach is a passionate advocate for students and actively leads and contributes to institution-wide efforts to further improve graduation and retention rates of our student body, particularly those from the Boston neighborhoods of Dorchester, Roxbury, and Mattapan. The Student Success Coach manages a large caseload of students by providing academic, career, and personal support to our students. The Student Success Coach reports to the Associate Dean of Students and collaborates closely with all members of the Student Services team, as well as members of Academic Affairs, Enrollment Management, Strategic Partnerships, and faculty.

Requirements

Key Responsibilities: Success coaches work as a hands-on academic advisor, career and life coach to a large caseload of advisees (matriculated or through Strategic Partnerships or Division of Professional and Continuing Serves as assigned) by promoting student engagement that leads to graduation and job placement in high-demand fields. Support students through the challenges of balancing academic life with external commitments or concerns that may interfere with their ability to be successful students with assistance from the Office of Student Wellness and Support. Promote academic success by continually monitoring student progress throughout the semester. Work closely with faculty to ensure that students are engaged and are maintaining satisfactory academic progress. Serve on the weekly Students of Concern Committee to review student attendance, grades, trends, and develop outreach strategies. Transition students from the Admissions process to Student Services by meeting with each student to complete an onboarding process that includes a Getting Acclimated survey, set up of their learning management, student portal, and email systems, curriculum review, and introduction to campus resources. Assist students through the registration and re-enrollment process each semester ensuring that they are working to resolve any holds on their accounts, including, but not limited to student accounts and financial aid. Assist in the planning and execution of New Student Orientation, including facilitating sessions of major-based cohorts. Participate in the collection and analysis of data regarding student success to help increase student retention and graduation rates. Develop and implement student success workshops on topics such as transitioning to college, locus of control, time management and study skills. Be a highly-motivated self-starter with the ability to collaborate with Student Services, BFIT staff and faculty, as well as advocates and community-based organizations toward student success. Assist students with job readiness skills, including resume writing, mock interviews, and job search efforts. Connect students to employment opportunities, assist with events such as the annual career fair, career seminars and workshops, track alumni employment. Keep current on all aspects of academic programs, academic support services, student information system procedures, enrollment processes and procedures, college policies, mission and philosophy. Other duties as assigned. All employees of Franklin Cummings Tech are expected to be passionate advocates for students and actively lead and contribute to institution-wide efforts to further improve graduation, retention rates, and career placement of our student body. Furthermore, all staff and faculty across the institution collaborate to support student recruitment, retention, and success.