Penfield Children's Center·Milwaukee, Wisconsin
The Service Coordinator manages a caseload of children and families in the Birth to Three Program, providing coaching and resource navigation to support developmental growth. They coordinate assessments and services while ensuring compliant documentation and billing in both English and Spanish.
The Service Coordinator plays a key role in supporting children and families enrolled in the Birth to Three Program. This role manages an individualized caseload, ensures timely access to services, and strengthens family capacity by providing coaching, resource navigation, and consistent communication. As part of our Primary Coach Approach to Teaming (PCATT) model, the Service Coordinator partners closely with families, therapists, social workers, and educators to deliver family-centered early intervention services that promote each child’s physical, developmental, and social-emotional growth. This position requires the ability to communicate effectively in both English and Spanish to support families across diverse linguistic backgrounds Essential
Early Intervention & Family Support Partner with families and the PCATT team to develop and implement IFSP goals. Use coaching strategies to strengthen family capacity and connect them to needed resources. Maintain regular communication, including home visits and ongoing check-ins. Provides all family communication, coaching, and resource navigation in both English and Spanish. Service Coordination & Documentation Coordinate assessments, services, and transitions in alignment with Birth to Three requirements. Document all services accurately across required systems and complete compliant billing. Meet productivity expectations. Collaboration & Community Navigation Communicate effectively with internal team members and external providers. Support families in accessing community resources, medical providers, and early childhood services. Participate in transition planning and attend IEPs as needed. Compliance & Professional Standards Maintain required training, licensure, and adherence to Birth to Three, Medicaid/TCM, and agency standards. Uphold Penfield’s mission, values, and commitment to DEIB. Perform additional duties that support the program and organization. Qualifications Required Education and Experience Bachelor’s degree in social work, Early Childhood, Human Services, or a related field. Two years of experience providing case management, family support, or early intervention services to children and families. Experience facilitating or contributing to individualized family plans (e.g., IFSP, IEP, service plans). Experience working with multidisciplinary teams (therapists, educators, medical providers, social workers). Experience conducting or coordinating developmental assessments OR working within an assessment-driven service model. Experience maintaining documentation across multiple systems and following billing, compliance, or Medicaid-related requirements. Preferred Education and Experience Wisconsin Social Work License. Experience in a home-visiting program or early childhood intervention setting. Experience supporting families through resource navigation (medical providers, community agencies, social services). Experience supporting families through transitions. Fluency in English and Spanish (verbal and written). Required
Strong understanding of early childhood development and family-centered practices. Ability to apply coaching strategies that build family capacity and promote caregiver involvement. Ability to coordinate multiple services simultaneously while maintaining timelines and follow-through. Highly skilled in communication with diverse families and multidisciplinary professionals. Strong organizational skills, accuracy in documentation, and adherence to productivity expectations. Ability to maintain composure, empathy, and reflective practice in emotionally complex situations. Proficiency with electronic documentation systems, Microsoft Office, and learning new software quickly Ability to communicate fluently in English and Spanish, both verbally and in writing. Physical Requirements Ability to move comfortably within diverse home settings, including bending, carrying materials, and navigating stairs or tight spaces. Ability to lift or carry up to 50 lbs. when supporting families with child-related equipment. Ability to sit on the floor or at low heights during family interactions, and transition safely between positions. Reliable transportation, valid driver’s license, and vehicle insurance to complete community and home visits. Ability to travel in varied weather conditions throughout the year. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Requires a bachelor's degree in social work or a related field and two years of experience in case management or early intervention. Fluency in English and Spanish is essential, along with a valid driver's license and reliable transportation.
Market context
In Wisconsin, bilingual service coordinator roles are often tied to early intervention, family support, and community-based services, where English-Spanish fluency helps meet client needs across diverse populations. These positions can be competitive because employers typically look for both a relevant bachelor’s degree and hands-on case management or early intervention experience. Review the AI-summarized requirements and benefits on this platform to save time, then confirm your language skills and prepare examples of coordinating services across multiple stakeholders.
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