Daemen University·Town of Amherst, New York
The Coordinator provides operational support for the Office of Academic Support and Engagement, including managing academic coaching programs and student success initiatives. They also facilitate workshops, collaborate with faculty, and assist with administrative tasks such as payroll and record maintenance.
Daemen University is a dynamic, independent, liberal arts institution committed to excellence in student centered learning. The University places special emphasis on preparing students for excellence in professional life, civic engagement, and on instilling and understanding that learning is an exciting lifelong journey. Students are encouraged to be creative, innovative, ethically minded leaders for an ever-changing, diverse, and interconnected world.
The Mission of Daemen University is to prepare students for life and leadership in an increasingly diverse and complex world through the integration of education and professional preparation. Daemen University is going beyond instrumental needs to foster the development of individuals who are dedicated to the health and well-being of local and global communities.
Purpose of Role
The Coordinator provides operational support for the Office of AS&E, including assisting with the implementation of student success initiatives, including academic coaching
About This Opportunity
Assist with the day-to-day administration and operations of academic coaching serving approximately 80-125 academic coaches each semester.
Support with hiring, training, and onboarding new and returning academic coaches by coordinating communications, timelines, employment documentation, and compliance requirements.
Assist with the academic coach payroll process, including reviewing payroll punches against session documentation forms, identifying discrepancies, and appropriate follow-up communication where needed.
Assist with maintaining accurate academic coach and program records, databases, tracking systems, and operational documentation.
Develop and facilitate student success workshops and educational programs.
Serve as a communication liaison with faculty regarding Academic Coaching referrals.
Promote academic coach growth through communication, resources, and professional development opportunities.
Collaborate with faculty and other campus partners to develop and coordinate initiatives that promote student success, engagement, persistence, and academic confidence.
Oversee and contribute to social media content marketing AS&E services, workshops, resources, and initiatives.
Contribute to assessment efforts including preparing reports on Academic Coaching participation and utilization.
Promote inclusive, student-centered programming that responds to student needs.
Support the Director of AS&E with program initiatives, projects, and operational needs as needed.
Required Qualifications
Bachelor's degree required; Master's degree in Higher Education Administration or a related field preferred
Minimum three years experience in higher education, or related field
Demonstrated commitment to supporting students' academic growth, success, and overall development.
Possess an enthusiastic and positive attitude.
Maintain confidentiality in a discreet and professional manner.
Strong writing and oral presentation skills are necessary. Effective and friendly communication skills with a variety of students, staff, faculty, and administrators.
Proficient computer skills and experience with Google workspace.
Demonstrates cultural awareness and the ability to support students from diverse backgrounds, experiences, and perspectives
Self starter, skilled at and open to exploring ways to improve current systems.
Execution focused
Detail and accuracy oriented.
A work schedule that will primarily include daytime hours, with occasional evening commitments and nontraditional hours during onboarding
Position is full time, ten month, hourly (non-exempt).
Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions, or a copay plan.
Dental insurance through the Guardian network.
Vision insurance through the Guardian network, and an option between the VSP or Davis plans.
An 8% employer contribution to the retirement savings account when employees contribute just 5%.
Fully paid long term disability insurance, guaranteed-issue life insurance for new hires up to a volume of $150,000.
Tuition waiver for full-time employees and their qualified dependents. Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions.
Generous time off for administrative and staff employees.
A bachelor's degree is required, with a master's degree in Higher Education Administration preferred. Candidates must have at least three years of experience in higher education and possess strong communication, organizational, and computer skills.
Market context
Coordinator roles in Academic Support and Engagement in New York are typically tied to student services, retention, and campus programming, so demand often follows enrollment and student-success priorities. Competition can be strong because employers usually look for a bachelor’s degree, three years of higher-education experience, and solid communication, organization, and computer skills; a master’s in Higher Education Administration may help. Review the AI-summarized requirements and benefits here to save research time, and tailor your application to show experience coordinating student-facing programs.