Arizona State University·Tempe, Arizona
The Academic Success Advisor provides direct student-facing support to undergraduate students, guiding them toward degree completion through academic counseling and retention strategies. They also act as a liaison between students, faculty, and staff while monitoring academic progress using university reporting tools.
Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes
Job Description: Position
$48,000 - $50,000 annually
The School of Politics and Global Studies seeks an Academic Success Advisor to join our team. The undergraduate advising team provides academic advising to in person and online Political Science, Global Studies, and International Relations majors, and is also a key contributor to promoting and supporting student retention and graduation. Under the supervision of the Assistant Director of Academic Services, the Academic Success Advisor guides students in making timely progress toward degree completion through a range of in-person and virtual academic counseling and support strategies. The School of Politics and Global Studies encourages opportunities for professional development and work/life balance. Essential Duties: Serve as a professional academic advisor for the School of Politics and Global Studies in The College of Liberal Arts and Sciences primarily working with students in the school’s undergraduate degree programs (Political Science, Global Studies, and International Relations majors). The position requires utilizing a proactive approach to academic advisement, attention to detail, strong problem-solving skills and the ability to work collaboratively with academic partners across the university. Provides 1:1 as well as group academic advisement for both Online and Tempe campus Political Science, Global Studies, and International Relations majors to identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; support and provide academic advice to student in selection of options best suited to student's goals. Monitor student academic progress through a variety of reporting tools including eAdvisor, Advisor Portal, and Salesforce; work closely and collaboratively with students, faculty, and staff to ensure academic success and timely progress towards completion of degree. Assist with academic program development and implementation. Act as college/academic unit liaison to current and prospective students, faculty, staff, and external groups on issues related to academic success. Work under limited or minimal supervision, handle problems, providing guidance and advice to students. Respond to student questions and concerns; work with students to resolve all issues to ensure ongoing satisfaction with program and successful progress towards completion. As primary liaison, connect students with academic and personal resources including, but not limited to: tutoring, coaching, counseling, and career services; provide follow up to ensure satisfaction with and effectiveness of services. Work collaboratively and collegially with academic units and services throughout the university to facilitate comprehensive student support. Attend meetings, workshops and professional development opportunities to retain current working knowledge of policies, procedures and programming. Desired Qualifications: Evidence of Master's Degree completed at the time of application. Experience at the collegiate level in academic advising (in person, online, or by phone). Experience using student information systems such as PeopleSoft, Salesforce, and DARS degree audit. Demonstrated knowledge of principles, practices, procedures and methods of evidence-based college academic advising strategies. Experience in higher education level academic advising in an academic department. Demonstrated knowledge of ASU academic structure and organization. Experience in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes. Experience using Microsoft Office computer applications. Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties. Experience working effectively in an environment subject to quickly changing priorities. Evidence of effective communication skills. Experience interpreting student needs and determining when referral to other University resources is appropriate. Experience demonstrating sensitivity to needs of a student population. Working Environment: Performing activities in an environmentally controlled office setting. Using computer and office equipment, i.e. printers, copiers, fax machines, telephones, calculator. Frequently bending, reaching, lifting, pushing, pulling, and transporting up to 25 pounds. Standing for varying lengths of time and walking moderate distances to perform work. Department Statement: SPGS is an academic unit in the Social Sciences in ASU’s College of Liberal Arts and Sciences. With 28 tenured/tenure-track faculty, 20 professors of practice, 10 teaching faculty, as well as 17 staff members, the School offers bachelors, masters, and doctoral programs in Political Science; bachelor’s degrees in Global Studies, International Relations, and in Politics and the Economy; and master’s degrees in Global Security, Political Psychology, and International Affairs and Leadership. SPGS serves more than 1,800 undergraduate students as well as over 500 graduate students. More information on our degree programs is available at: https://spgs.asu.edu/degrees. The School hosts several vibrant research centers and facilities, including the Center for Latinas/os and American Politics Research, Future Security Initiative, and an Experimental Lab. The School also has partnerships with the ASU Leadership, Diplomacy and National Security Lab, New America, and The Melikian Center for Russian, Eurasian and East European Studies. Driving Requirement: Driving is not required for this position.
Candidates must possess at least a Bachelor's degree or an equivalent combination of experience and training. Desired qualifications include experience in collegiate academic advising, proficiency with student information systems, and knowledge of university academic structures.
Market context
In Arizona, Academic Success Advisor roles are often tied to student retention, persistence, and support services, so demand tends to follow enrollment and advising needs. These positions are competitive because employers usually look for a bachelor’s degree at minimum, with a master’s degree and prior higher education advising experience strongly preferred. Review the AI-summarized requirements and benefits here to save research time, then tailor your application to highlight advising, student support, and higher education experience.