FOREST HILLS COMMUNITY HOUSE·New York
The Workforce Instructor is responsible for facilitating various training courses, such as Food Protection License, Retail Fundamentals, and Basic Computer Literacy, both virtually and in person. Key duties include coordinating specific courses, developing Workforce Readiness curriculum, modeling workplace behavior, and maintaining accurate participant documentation and case management support.
Join Our Mission at Queens Community House (QCH)
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Queens Community House (QCH) provides a network of programs for children, youth, and older adults throughout the diverse communities of Queens. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities.
We welcome talented individuals from diverse backgrounds who are inspired by our mission and motivated to make a positive impact in people’s lives.
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Under the direction of the New York State Department of Labor (NYSDOL), the Consortium for Worker Education (CWE) will develop and implement a network of NYC workforce service providers offering job training, credentialing, and job placement services to approximately 2,400 young workers.
At least 75% of participants will be out-of-school, unemployed, or underemployed young adults residing in zip codes impacted by high rates of gun violence. This initiative treats gun violence as a public health crisis, combining short-term solutions with long-term, community-based intervention and prevention strategies. A key prevention strategy focuses on providing access to and readiness for meaningful career pathways.
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The ideal candidate is passionate about empowering youth and supporting participants throughout both training and follow-up phases. This role requires the ability to understand participants’ challenges and translate them into engaging, practical, and supportive learning experiences.
The Workforce Instructor reports to the Career Services Director and collaborates closely with the Youth Workforce Team to achieve program deliverables.
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Primary responsibilities
Facilitate engaging training sessions virtually and in person at QCH’s Jamaica and Pomonok locations.
Coordinate National Retail Federation and NYC Food Protection courses, including lesson facilitation, exam preparation, attendance tracking, case management, and retention follow-up.
Develop and enhance Workforce Readiness curriculum (resume writing, cover letters, goal setting, mock interviews, financial literacy, and soft skills).
Model and teach appropriate workplace behavior and professional communication.
Conduct participant orientations and open house sessions.
Develop classroom materials, handouts, visual aids, and instructional manuals.
Support participants in identifying career goals aligned with their interests and strengths.
Recruit and coordinate guest speakers.
Maintain accurate documentation, including case notes, data entry, and administrative reporting.
Provide case management support during training and coordinate participant transitions with Case Managers.
Evaluate training effectiveness and ensure practical application of learned skills.
Assist with recruiting local businesses for internship and employment opportunities.
Collaborate across Youth Workforce programs on curriculum development and facilitation.
Provide coverage and perform related duties as assigned.
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Queens Community House is an Equal Opportunity Employer. QCH does not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law.
We are committed to building a diverse and inclusive workforce and encourage individuals from all backgrounds to apply.
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To apply, please visit the Queens Community House page, QCH Careers.
Candidates should ideally possess a Bachelor's degree in a related field or a minimum of 2 years of training experience, preferably with young adult populations. Essential qualifications include strong communication and organizational skills, the ability to collaborate effectively, proficiency in Microsoft Office, and sound judgment when handling sensitive information.
Market context
In New York, workforce instructor roles often appeal to candidates with training experience, especially those who have worked with young adults and can support job readiness or career development. These positions can be competitive because employers look for strong communication, organization, and collaboration skills, along with comfort using digital tools and adapting instruction to different learners. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant training examples and measurable outcomes.