The Family Services Advocate implements health transitional and family services, managing case management systems, conducting needs assessments, and coordinating community resources for families. This role also involves supervising staff, monitoring enrollment processes, and facilitating family engagement opportunities based on the PFCE Framework.
Requirements summary
Candidates must be at least 18 with a High School diploma or GED, and preferably have post-secondary education in Human Services or a related field. Required qualifications include bilingual proficiency in Spanish and English, proficiency in Microsoft Office, a reliable car with insurance, and obtaining specific certifications within set timeframes.
Implement Health Transitional and Family Services at the Center including but not limited: Eligibility, Recruitment, Selection, Enrollment, Attendance (ERSEA), home visit, newborn home visits, family needs assessment, referrals, child file reviews, case notes, Family Partnership Agreements, Transitions, collaboration with community agencies, parent education, coordination of MSHS services to families, family literacy, identification of community resources, and tracking of services.
2.
Participate in Case Review Process that addresses health, nutrition, and disabilities program area of children and determine child’s health, special needs, and nutrition status by performing a file review and obtaining any current health or dental information through records request.
3.
Manage family services utilizing a case management systems approach that includes performing and monitoring case review to identify a family’s strengths and immediate, short-, and long-term needs of parents and children that provides a support system for families to meet their own individual needs through advocacy, training, and coordination of services.
4.
Implement and monitor ongoing recruitment plan activities within the center recruitment zones to ensure funded enrollment is met that includes recruitment and establishment of 10% enrollment of children with disabilities.
5.
Provide direct supervision to family Services Advocate Worker including ongoing mentoring, training, and conducting performance evaluations.
6.
Coordinate / implement and monitor the enrollment process of families that includes childcare and determine family’s eligibility status, enrollment priority status by utilizing selection enrollment criteria and for families enrolled implement a waiting list while ensuring that eligibility is 100% accurate in accordance to funding source.
7.
Address health, nutrition and disabilities issues including short-term exclusion of children by consulting with parents and sending home “symptoms” letters and health / nutrition referrals, and if necessary, conduct home visits when health or developmental concerns are suspected or identified through staff/parent observation, screenings, and daily health observations, conduct in-house staffing, and send out referrals as needed.
8.
Conduct Parent Orientation and coordinate and/or obtain documents such as health information (immunizations, Health history, etc.,) in accordance with licensing requirements.
9.
Facilitate and coordinate the development of Family Partnership Agreements that outline family goals, school readiness goals, language initiatives, literacy for goal achievement, ensure information gathered is disseminated to appropriate staff.
10.
Utilizing the Parent, Family, Community, Engagement (PFCE) Framework, offer family engagement opportunities at the Centers through parent meetings, fatherhood activities, open houses, parent participation through monthly newsletters, offering family literacy resources, provide parent training as needed.
11.
Implement parenting curriculum that builds on parent’s knowledge and offers parents the opportunity to practice parenting skills to promote children’s learning and development.
12.
As part of the PFCE Framework, assist families in accessing community resources/services through implementing and effective referrals process and monitoring each case through the process of follow-up referrals to ensure immediate / emergency needs as well as long-term issues of families have been addressed.
13.
Obtain consents from parents, if parent unable to take child, for EPSDT, health or dental services that allows program to arrange services, as permitted by provider, and coordinate transportation for these services as needed.
14.
Prepare paperwork for clinics including necessary forms for Provider (ex.
Immunization records, health history, lead screening, parent consent, etc.) 15.
Coordinate with Child Development Coordinator in implementation and monitoring procedures/methods for child accidents, case reviews, health emergencies, injury/accident prevention, reporting (to include parents), and follow-up, medication administration, transportation and storage, individualization / modification for children with special needs, diapering, hygiene, sanitation, hand washing techniques, and sick child.
16.
Implement and monitor an effective filing system that safeguards confidential information and supports the organization of children’s files which includes electronic data systems.
17.
Coordinate and monitor the transition process and packet development including but not limited to the following transitions: program to program; Head Start, Migrant and Seasonal Head Start (MSHS) to public school; MSHS to another agency; MSHS to local or regional HS or Classroom to classroom.
18.
As part of Early Care and Educational needs and coordination, synchronize other UMOS programs to include program surveys, referrals and create files when necessary to address additional services.
19.
Responsible for the weekly collection of non-federal shares (In-Kind) which includes coordinating and promoting the parent/community volunteer program, recruiting volunteers, conducting volunteer orientation, and collecting documentation necessary to process in-kind.
20.
Ensure timely data entry of services and submit complete and accurate reports.
Including but not limited to the family Data Base System such as family, health and transitional services monthly reports, PIR reports, community assessment data, and any other assignments to the Regional Office by the requested dates.
21.
Maintain center parent board and ensure the following are posted: Policy Council and Parent Committee meeting schedule and recent minutes, menu, community events, and any other relevant information.
22.
Report on suspected child abuse and neglect in accordance with state law and UMOS policies and procedures.
23.
Attends center & regional staff meetings, coordinating meetings, case reviews, trainings, open houses, and other program activities as assigned.
24.
Perform other duties as assigned.
Qualifications
1.
Be at least 18 years old and have a High School diploma or GED.
2.
Preferred 2 year post High School education in Human Services or related field or AA Degree in Social Work or related field.
3.
Must have credential or certification in social work, human services, family services, counseling, or related field within 18 months of hire.
4.
Bilingual In Spanish & English (Oral & Written).
5.
Proficient in Microsoft Office.
6.
Effective communication skills.
7.
Must have a reliable car, valid Driver’s license with valid insurance.
8.
Ability to work irregular and/ or flexible hours.
Work Environment, Physical, and Sensory Demands
The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions.
Physical Demands
1. Frequently required to stand, walk, sit, and bend. 2. Occasionally required to lift and /or move up to 30 lbs. 3. Frequently required to drive. 4. Frequently exposed to moderate temperature generally encountered in a controlled temperature environment. 5. The noise level in this work is usually quiet to moderate.
Tools & Equipment Used
1. Phones, computer system. 2. Fax machine, copy machine, laminator, computer, calculator. 3. Use first aid equipment and fire extinguisher.
*Usage varies by position.
Additional Eligibility Requirements
Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.
In accordance with licensing regulation, must complete a physical exam and TB screening showing absence of Tuberculosis within 30 days of employment or sooner as required by local/state regulation.
Must complete approved Shaken Baby Training prior to working with children, Fire Extinguisher Training, Infant/child CPR and First Aid within 30 days or sooner as required by local/state regulation.
If no AA/BA in social work or related field, must obtain a credential or certification in social work, human services, family services, counseling or related within 18 months of hire.
Work will vary from 1St and 2ND shift and occasional weekends.
UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Market context
Family services roles in Missouri
Family services advocate positions in Missouri often reflect steady demand in community-based programs that support children and families. This role is competitive because it requires bilingual Spanish-English communication, Microsoft Office skills, reliable transportation, and a background in human services or related education. Review the AI-summarized requirements and benefits on this platform to save research time, and confirm your language, transportation, and documentation readiness before applying.
