Hr operations analyst, hr - Systems
Boston University
Location
Boston, Massachusetts
Salary
$55,300 - $69,700 / YEAR
Quick overview
The HR Operations Analyst will manage HR system incident tickets, including SAP data updates and security requests, while collaborating with the HR Service Center. They will also support university-wide data audits and perform quality assurance testing for system upgrades and enhancements.
Requirements summary
Candidates must possess a bachelor's degree in business or human resources and at least one to two years of relevant experience. Proficiency in modern ERP systems and Microsoft Office is required, with preference given to those familiar with SAP HCM and ticketing software.
Job description
The HR Operations Analyst will be an important member of the HR Systems team and have daily exposure to HR data, applications and reporting tools. While working within HR and HR Systems, the Ops Analyst will have exposure to many administrative departments and schools within the University.
As for key responsibilities, the HR Operations Analyst will
- Resolve or triage SAP, and related HR system, user incident tickets through Service Now and Dovetail. This will include resolution of system errors, org or employee/personnel data updates, user training or system usage advice, data requests and system security updates and resolution of employee UID/username issues.
- Work with the HR Service Center to understand possible data and process issues and look for resolutions through available systems/applications/processes/reports available to HRIS.
- Assist in University wide audits to ensure SAP org and personnel data quality.
- Assist in quality assurance and user acceptance testing for cyclical system upgrades, enhancements and defect fixes.
