Job detail
Training Specialist - Crisis Counseling Program
CRISIS SERVICES
FULL_TIME
Posted 4/27/2026
Location
Buffalo, New York
Salary
$22 - $26 / HOUR
Core responsibilities
The training specialist is responsible for delivering and facilitating the crisis services hotline training for staff, volunteers, and interns. They also manage ongoing evaluation of training materials and provide on-Call support for the 24/7 crisis hotline.
Requirements summary
Candidates must hold a bachelor's degree in a human service field and possess at least two years of experience in mental health or substance abuse services. Strong knowledge of crisis intervention, suicidology, and training methodologies is required.
bachelor degreeReportingOrganizational skillsCommunication skillsConflict resolutionHIPAA complianceData analysisCrisis interventionCase managementInterpersonal relationshipsTraining facilitationCurriculum designSubstance abuse counselingMental health counselingSuicide preventionPublic awareness
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid training
- Flexible spending account
- Professional development opportunities
- Calm app subscription
- Paid meal breaks
- Union membership
- Public service loan forgiveness program
- 403(b) plan with employer match
- Employee self-care and wellness supports