ESOL Instructor/Case Manager

• Curriculum Planning & Development
• Develop ESOL course outlines, unit and lesson plans, and related materials.
• Integrate thematic content and required materials into lessons as required by funders.
• Upload and update course materials and plans in the shared Google Drive.
• Research and develop new curriculum resources, with an emphasis on social justice and alignment with organizational priorities.
• Continuously enhance teaching materials to reflect student needs and program goals.
• Instruction & Classroom Management

• Deliver ESOL instruction.
• Deliver content material in ways that consider students’ levels and learning styles, the need to pace and scaffold information, and the need to balance the 4 skills, vocabulary, and grammar skill development
• Implement classroom management strategies to support student engagement and retention.

• Student Support & Communication
• Contact students before the first class to confirm attendance and address questions.
• Provide initial assessment and initial orientation for all enrolled students.
• Monitor attendance and follow up with absent students to support retention.
• Work closely with program administration to address attendance issues and maintain student retention goals.
• Meet individually with students to review progress and identify additional support needs.

• Assessment & Reporting
• Administer BEST Plus assessments at intake and post-testing periods.
• Analyze assessment results to track and document student progress.
• Submit required reports, funder-specific progress reports.
• Maintain accurate and timely documentation of student outcomes and milestones.

• Program Administration & Grant Compliance
• Conduct outreach, intake, and orientation processes, including scheduling and registration.
• Ensure compliance with all funder requirements, including reporting, instructional hours, and professional development.
• Maintain accurate student records, including attendance and case management hours.
• Enter data into Salesforce, including attendance, notes, case management notes, test scores, and other needed data.
• Respond to funder and administrative requests on time.

• Case Management & Referrals
• Provide case management support through assessments, surveys, referrals, and follow-up services using up-to-date resource directories for service referrals.
• Track student needs, referrals, and outcomes using appropriate data systems.
• Assist with maintaining up-to-date resource directories for service referrals.
• Build and sustain relationships with community organizations and service providers.
• Support student access to employment, training, education, and financial resources.
• Contribute to program improvements and innovations that enhance student services.

• Team Collaboration & Communication
• Attend staff meetings, team meetings, and organizational meetings as required.
• Participate in professional development, conferences, and trainings aligned with funder expectations.
• Maintain regular communication with program leadership, HR, and IT support.
• Identify program needs and communicate them to the Program Director.
• Contribute to program development through feedback and continuous improvement efforts.
• Respond to emails and organizational communications in a timely manner.

Requirements

• Eligible to work in the US
• Fully bilingual (Spanish and English) REQUIRED
• Experience teaching ESOL classes
• Strong digital literacy skills with G-Suite, Microsoft Office, Box, Zoom, and Google Voice
• Occasional travel to other MRNY offices required
• Regular evenings and occasional weekends required
• Possess a commitment to collective action and community organizing.
• Have experience working in a multi-cultural and multi-ethnic work environment

Job Competencies

• Self-starter with strong organizational skills and strong attention to detail
• Be highly professional and team oriented with a passion for excellence and eagerness to help the department meet our goals.
• Ability to multi-task, prioritize, and complete assignments under strict deadlines with minimal supervision in a fast paced environment.
• Ability to work under pressure required.
• Have a working knowledge of spreadsheets, Microsoft Office suite, and using a database (ideally Salesforce) to run reports.
• Flexible work schedule, some evenings or weekends required
• Strong verbal and written communication skills
• High level of accountability and initiative; needs to be a self-starter and eager to do team work to support the organization as a whole

Salary and Benefits

MRNY offers an excellent benefit package including health insurance, 401K, and generous paid vacation, sick, personal days. The salary range for this position is from $61,808 to $65,036

How to Apply

Please attach your resume and cover letter and submit all documents to the Make the Road New York career center.

Make the Road believes that social change is best achieved through grassroots community-based organizing that flows directly from and engages the community demanding the change. As a membership-based organization, we are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, criminal history, or Veteran status. We strongly encourage those from historically excluded groups to apply