Excelsior Wellness·Spokane, Washington
The Care Coordinator develops and implements cross-system care plans to support youth and families in avoiding out-of-home placement. They serve as a liaison between various child-serving agencies and the WISe treatment team to coordinate communication and resources.
Excelsior Wellness Center is more than just a place for treatment; we are a community dedicated to helping individuals and families find their path to wellness. We believe in the potential of every child and family to live safer, stronger, and more fulfilled lives.
The Care Coordinator works with a multi-disciplinary team including a mental health therapist, a youth or family peer specialist, therapeutic recreation specialists, and education and healthcare professionals to engage and support families. This position provides a collaborative forum to engage a variety of child-serving partners and advocate for the needs of individuals and their families to support the family remaining together and to improve the safety and satisfaction in their lives. This role provides direction in the development and implementation of cross-system care plans that are designed to help the youth and family avoid out-of-home placement, end multi-system involvement, and incorporate additional resources and supports as necessary.
High School Diploma required, BA in counseling or related field preferred. Registered Agency Affiliated Counselor Credential or ability to become registered within 60 days required. Comprehensive knowledge of community resources and public systems. Minimum three years of working with youth and families preferred. Exceptional communication and interpersonal skills. Community Health Worker certification preferred. Must have strong multitasking and organizational skills. Ability to work in a fast-paced environment and make ethical and safe decisions. Ability to manage individual stress and perform essential job functions in a safe and professional manner. Must be able to pass a criminal background check. Must be 21 years or older. Valid state driver’s license.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. Adheres to WISe program timelines for completion of care coordination tasks. Participates in the on-call rotation to ensure families have access to crisis services 24/7. This may include phone support and in-person response. Provides direction in the development and implementation of community resource programs to achieve desired outcomes for children and families. Understands and actively promotes WISe programs throughout the county, identifying ways in which efforts aimed at improving outcomes for children and families can be coordinated. Recognizes barriers that occur in a system of care and develop and implement practices necessary to sustain system of care improvements. Assesses opportunities and barriers to achieve WISe services across all systems. Develops long and short-term goals and objectives for the development and implementation of agencies WISe program services across all systems of care. Seeks opportunities to effectively communicate with the public and private child and family serving agencies to share information about the program. Serves as liaison between all child and family serving agencies and the WISe treatment team. Coordinates cross-agency communication and planning as needed. Uses company vehicles when transporting clients/families to program activities. Complete all required training and demonstrates competency in skills necessary for role. Is aware of and available to all WISe services as needed for additional support in periods of crisis. Maintains professionalism and unity when communicating with clients, their families, and other representatives; preserves client confidentiality at all times. Attends and actively participates as a representative of Excelsior and its subsidiaries in meetings, both internal and external. Effectively represents Excelsior in the community, to include but not limited to the City of Spokane, the State of Washington and other venues as attended. Adheres to organizational ethical standards, policy and procedures, mission, vision, and values. This position description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties, across other Excelsior subsidiaries, as assigned.
Excelsior Wellness offers comprehensive medical (Providence + Cigna), dental (Lincoln), and vision (VSP) insurance packages. Employee insurance packages range from a $0 to $75 monthly premium. Medical coverage responsible deductibles ranges from $250 to $500/Annually Excelsior Wellness employees typically save $1,200 to $8,700 annually on premiums and $1,250 to $6,000 on deductible expenses compared to other regional employers.
But our commitment to your well-being doesn't stop there. We provide a range of additional benefits, including retirement with employer match, employer-paid life insurance, generous PTO, 11 paid holidays, free access to learning platforms, employer-paid licensing fees applicable to your role, professional development courses, and more.
At Excelsior Wellness Center, we’re dedicated to providing our employees with the resources they need to succeed—both in their careers and in life. If you’re ready to make a meaningful impact, we invite you to apply and join us in our mission to promote holistic mental health for youth and families.
Ready to Join Us? Visit www.excelsiorwellness.org to learn more about us and apply today.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
A high school diploma is required, while a bachelor's degree in counseling and Community Health Worker certification are preferred. Candidates must have a Registered Agency Affiliated Counselor Credential or the ability to obtain one within 60 days.
Market context
Care Coordinator roles in Washington are often tied to behavioral health, community health, and care navigation needs, so openings can be steady across clinics, nonprofits, and health systems. These roles are competitive because employers may prefer candidates with counseling or Community Health Worker credentials and a fast path to an Agency Affiliated Counselor credential. If you are considering applying, confirm your credential status early and review the AI-summarized requirements and benefits here to save time comparing the original posting.
