Big Brothers Big Sisters of Tampa Bay Inc·Tampa, Florida
The Program Specialist supervises, supports, and coaches matches between volunteers and children to ensure high-quality outcomes and retention. They are responsible for conducting introductory meetings and applying child safety and risk management policies throughout the match lifecycle.
Program Specialist (Match Support)
Service area: Hillsborough County
The Program Specialist (Match Support) engages in collaborating directly with volunteers, children, and families for the purpose of creating, supporting, and sustaining high volume, high quality Big and Little matches.
Essential to the BBBS brand, the primary function of this position is to supervise, support, and coach matches according to a match support schedule that adheres to BBBSA and BBBSTB standards and policies. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, match closure and retention rates, average match length, and customer satisfaction.
Conducts introductory match meetings between volunteers and children at homes, schools, sites, virtually, or in the community. Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families.
Qualifications: Candidate must have a high school diploma/GED equivalent and meet one of the following criteria:
1.
A documented bachelor’s degree, from an accredited college or university, in human service, social work, counselling, child development or related field.
Or the candidate shall be within six months of degree completion.
2.
A documented associate degree or two years of higher education experience, from an accredited college or university in human service, social work, counseling, child development, or related field.
Plus, two years of relevant work experience in related fields.
3.
Four years of relevant work experience in related fields, such as social work, counseling, Minimum two years' experience working with both child and adult population; specific assessment preferred.
Agency subsidized health and dental insurance - employer covers a portion of premium for all fulltime employees; 100 % Employer-paid life insurance and short-term disability; Retirement plan (401k) with up to 4% employer match; Generous Paid Time Off (PTO) plan and 9 paid holidays; One employer-paid hour per week for community/volunteer service; and opportunities for professional development and advancement.
BBBSTB is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Big Brothers Big Sisters of Tampa Bay (BBBSTB) conducts volunteer and employee background screenings through the Florida Department of Juvenile Justice (DJJ). For detailed information regarding the screening process, please visit: https://info.flclearinghouse.com [https://info.flclearinghouse.com/].
BBBSTB maintains a drug-free workplace. All offers of employment are contingent upon successful completion of pre-employment drug screening.
Candidates must possess at least a high school diploma or GED along with relevant experience or higher education in human services, social work, or child development. A minimum of two years of experience working with both child and adult populations is required.
Market context
In Florida, Program Specialist roles often see steady demand in education, social services, and disability support settings, especially where coordination and client-facing communication are central. These openings can be competitive because employers commonly look for a bachelor’s degree, a valid driver’s license, strong communication skills, and related experience in disability services. Before applying, compare the AI-summarized requirements and benefits on this page with the original posting so you can quickly confirm fit and save research time.