Wayne State University·Detroit, Michigan
The College Success Coach will manage a caseload of students to guide them through academic milestones and support their transition to university life. They will monitor student progress, execute retention initiatives, and collaborate with faculty and staff to ensure student success.
Academic Services Officer I/II – College Success Coach Wayne State University is searching for an experienced Academic Services Officer I/II – College Success Coach at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. Essential functions (job duties): Wayne State University is searching for an experienced Academic Services Officer I/II – College Success Coach at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration and integrity creates exceptional educational opportunities which prepare students for success in a global society. ASO I/II – College Success Coach for Early Transitions, College Transition and Strategic Retention Initiatives Warrior 360 (W360) is a comprehensive student support model and community that promotes the success of up to 150 incoming first-year students from admission through graduation. In collaboration with a team of professionals, W360 Success Coaches will manage a caseload of current and first-year students, guiding them through key academic milestones and related student experiences. This role directly supports students at various class standings, with special emphasis on working with first-year students and those adjusting to the college experience and university life. Essential Functions:
Monitor and report student progress using unit and university tracking and reporting systems.
Effectively engage students in broad discussions and associated goals and activities from initial college preparedness through career planning
Intrusively monitor and support students using university systems, face-to-face sessions, small groups, or events and programs as appropriate.
Assist with departmental outreach, including student informational sessions, membership recruitment, and new student orientation.
Partner with unit leadership to design and execute tailored retention efforts across the assigned student group.
Communicate W360’s academic and non-academic requirements, policies, and procedures effectively and accurately; maintain program-related awareness.
Participate in unit and/or University committees; serve as liaison between W360 and college, schools, and other units within the University.
Work with the assigned student group and their academic advisors to encourage regular department advising engagement.
Maintain appropriate professional boundaries with students, staff, and faculty at all times and avoid any behavior or relationship that could be perceived as in conflict with institutional policies and ethical standards regarding professional conduct and campus relationships
Prepare written/oral weekly and semesterly reports.
Continuously develop knowledge of best practices, policies, procedures, technological tools, etc., concerning program population needs.
Perform duties as assigned by Sr. Director and Director(s).
· Bachelor's degree in Guidance Counseling, Psychology or related field · Master's degree required for Academic Services Officer II · Experience with diverse and underrepresented student populations · Ability to relate well and establish rapport with students, other staff, faculty, parents, and community. · Demonstrated ability to work effectively with students of varying levels of academic preparedness. · Computer literacy. · Ability to plan and manage small-scale academic programming/projects. · Must be available to work evening and weekend hours as needed. · Ability to work with and without supervision and in consultation with experienced colleagues
Experience in supporting students through intervention, academic recovery, and persistence. School/College/Division: H92 - VP Student Affairs Primary department: H9212 - Office of Academic Student Affairs (H9212) Employment type: Regular Employee Job type: Full Time Job category: Academic/Faculty Funding/salary information: Compensation type: Annual Salary
Salary minimum: TBD Salary hire maximum: TBD Working conditions: Office Environment Job openings: Number of openings: 1 Reposted position: No Reposted reason: None (New Requisition) Prior posting/requisition number: Background check requirements: University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.
Candidates must hold a Bachelor's degree in Guidance Counseling, Psychology, or a related field, with a Master's degree required for the ASO II level. Experience working with diverse and underrepresented student populations and the ability to work flexible evening and weekend hours are essential.
Market context
In Michigan, College Success Coach roles are often tied to student retention, advising, and support services, so demand tends to follow enrollment and persistence priorities at colleges and universities. Competition is usually strongest for candidates who can show experience with diverse and underrepresented student populations, plus the flexibility to work evenings and weekends. Review the posted qualifications closely and tailor your application to student support, counseling, or coaching experience; the requirements and benefits on this platform are AI-summarized from the original job description, which can save you research time.