ADMINISTRATIVE COORDINATOR, CLINIC, Sargent College, Administration
Boston University
Location
Boston, Massachusetts
Salary
$22 - $23 / HOUR
Quick overview
The Administrative Coordinator will manage front desk operations in a busy outpatient physical therapy clinic, handling patient greetings, payment collection, scheduling for in-person and telehealth appointments, and managing phone communications. Essential functions also include coordinating with insurance companies and doctors' offices for benefits, referrals, and authorizations, as well as assisting with medical record inquiries and training student employees.
Requirements summary
The minimum requirement is an Associate degree along with one to three years of related administrative experience. Preferred qualifications include a Bachelor's degree, strong organizational, communication, interpersonal, and problem-solving skills, the ability to work independently with high attention to detail, and proven discretion when handling confidential information.
Job description
Boston University Sargent College of Health and Rehabilitation Sciences is one of the country's leading schools of health and rehabilitation sciences. Home to more than 1300 undergraduate and 600+ graduate students, Sargent College combines outstanding faculty and cutting-edge research to provide superb education and clinical experiences. The college has more than 30 on-campus research facilities, clinical centers, and labs. It offers top-ranked degree programs in occupational therapy, physical therapy, speech, language and hearing sciences, health sciences, human physiology and nutrition.
Located in the state-of-the-art Ryan Center for Sports Medicine and Rehabilitation, our clinic serves the physical therapy needs of the general public and the Boston University community. We are proud to serve as a Model of Excellence for Boston University’s College of Health and Rehabilitation Sciences: Sargent College, a school that has a distinguished history of preparing health care leaders for more than 125 years, and where many of our physical therapists are also faculty members.
General Description
Administrative Coordinator in a busy outpatient physical therapy clinic. Responsible to cover the front desk, greeting patients, collecting co-payments and deductibles, scheduling and facilitating appointments (both in-person and via telehealth), answering phones, and communicating with insurance companies and doctors’ offices regarding coordination of benefits, referrals, and authorizations.
Essential Functions
- Coordinate with insurance companies and doctors’ offices to obtain referrals and authorizations and check patient benefits.
- Greet patients, answer phones, schedule and facilitate appointments (in-person and telehealth), collect patient payments, and scanning projects.
- Manage medical record inquiries.
- Assist in supervision and training of student employees.
- Other duties as assigned including claims and patient and insurance billing.