Credentialed EPIC IT Trainer, Revenue Cycle Resolute Hospital Billing (HB) and/or Professional Billing (PB) – Remote

Discover Vanderbilt University Medical Center

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization

• eStar
• Training
• Non-Clinical
• Job
• Summary: This role is primarily responsible for facilitating and delivering virtual instructor‑led training, with a core focus on Epic Resolute Hospital Billing (HB) and Professional Billing (PB) applications. The position is heavily presentation‑focused, with approximately 4–5 days per week dedicated to leading training sessions, guiding learners through workflows, and supporting end‑user adoption. While the initial emphasis will be on HB/PB training, there is opportunity for cross‑credentialing in additional applications, with the expectation that the trainer will become fully cross‑trained and capable of facilitating all assigned classes. During non‑training time, the role includes administrative and coordination responsibilities, such as maintaining class rosters, monitoring attendance, communicating with fellow trainers and end users, and supporting overall training operations. This role does not focus on training content development.

Hours

• Monday -
• Friday, 8:00am - 5:00pm CST . Preferred Skills & Experience Resolute Hospital Billing (HB) and/or Professional Billing (PB) experience Resolute Hospital Billing (HB) and/or Professional Billing (PB) certification Minimum of 2 years of demonstrated experience delivering virtual instructor‑led training (VILT) At least 2 years of hands‑on experience using Microsoft 365 applications, with a strong emphasis on Microsoft Teams Strong attention to detail with the ability to manage multiple tasks effectively Healthcare industry experience Billing and revenue cycle management experience Epic system experience Experience creating and editing instructional content using Camtasia KEY RESPONSIBILITIES Delivers orientation, on-boarding, and career ladder pathway training for all staff. Administers classroom evaluations and provides course updates to management. Uses software programs to develop learning materials. Applies strategies of adult learning as well as appropriate instructional strategies to optimize learning. Ensures that all material is current and distributes updated material to participants. Available to train all necessary classes, including some weekend and after hours classes. Follows all required facilitator notes and procedures. Consults as needed for special projects that require knowledge of computerized applications or processes that affect patient care and or new implementation. Collaborates within the department and organization. The responsibilities listed are a general overview of the position and additional duties may be assigned.
• Technical
• Capabilities
• Applications
• System
• Design (Novice): The creative process that captures and displays The original intention and concept of a business system requirement in an imaginative and often unique way. It pulls together The different components of an applications system and may follow The guidelines of a systems development methodology.
• Instructional
• Design (Intermediate): The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.
• Adult
• Learning
• Theory (Intermediate): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.
• Training
• Needs
• Analysis (Intermediate): A process of collecting information about a proposed learning program.
• A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
• Core
• Accountabilities:
• Organizational
• Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem
• Solving/
• Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of
• Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team
• Interaction: Provides informal guidance and support to team members.
• Core
• Capabilities :
• Supporting
• Colleagues:-
• Develops
• Self and
• Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.-
• Builds and
• Maintains
• Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.-
• Communicates
• Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
• Delivering
• Excellent
• Services:-
• Serves
• Others with
• Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.-
• Solves
• Complex
• Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.-
• Offers
• Meaningful
• Advice and
• Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
• Ensuring
• High
• Quality: -
• Performs
• Excellent
• Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.-
• Ensures
• Continuous
• Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. -
• Fulfills
• Safety and
• Regulatory
• Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
• Managing
• Resources
• Effectively: -
• Demonstrates
• Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.-
• Stewards
• Organizational
• Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.-
• Makes
• Data
• Driven
• Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
• Fostering
• Innovation:-
• Generates
• New
• Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.-
• Applies
• Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.-
• Adapts to
• Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
• Position
• Qualifications:
• Responsibilities:
• Certifications:
• Work
• Experience:
• Relevant
• Work
• Experience
• Experience
• Level: 2 years
• Education: Bachelor's This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO.
• Our vision: The world leader in advancing personalized health.
• Our mission: personalizing the patient experience through our caring spirit and distinctive capabilities. Making Health Care Personal. We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt University Medical Center. At VUMC, we place a priority on designing with and for our patients and families. We value collaboration, embrace continuous learning and discovery, and seek to be a place where everyone has the chance to thrive. We’re the largest private employer in Middle Tennessee, with a growing team and expanding footprint in towns and communities across the region. We employ more than 28,000 people who work in inpatient and outpatient clinical care, research, and graduate medical education as well as critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fund-raising, groundskeeping and facilities, and many more.
• Our growing health system has more than 1,700 licensed hospital beds at: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Wilson County Hospital Vanderbilt Bedford Hospital Vanderbilt Tullahoma-Harton Hospital It’s also home to hundreds of outpatient clinic and surgical locations throughout the region. We serve our community with many unique and specialized services including the Level 1 Trauma Center, a highly experienced Transplant Center that does the most heart transplants in the world, a National Cancer Institute-designated Comprehensive Cancer Center, Lung Institute, Burn Center and many more. World-leading academic departments and centers make scientific discoveries, advance clinical care and train the next generation of health care professionals. Our robust research enterprise consistently ranks among the highest in the country as measured by peer-reviewed grant funding from the National Institutes of Health. We’re honored to be consistently considered among the nation’s best hospitals, including being nationally ranked in multiple medical specialties for treating the most complex conditions in adults and children by US News and World Report. Monroe Carell Jr. Children’s Hospital at Vanderbilt ranked as the No. 1 children’s hospital in the southeast in 2024. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose. Join us in Making Health Care Personal.