Student Success Coach

Position Title

Student Success Coach Compensation: $43,999 - $45,000 Department: Vc Prov Stu Success & Dean Unv Coll_E (Char Hawkins About this opportunity: The Student Success Coach position gives individuals the opportunity to positively impact the lives of students while meeting with them one-on-one. Coaches provide tailored strategies for success to each student. Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship. What you'll do and what you'll bring: Position Function: This position will coach, mentor, and guide high-priority, high-need students to include academically at-risk students through a caseload support model. This position will provide comprehensive academic coaching and student success strategies to help students maintain academic progress and timely degree completion, ensure appropriate and accurate academic records, execute departmental/divisional administrative policies, and use judgement and discretion appropriately.

Duties and Responsibilities

Manage and maintain regular contact with student caseloads to nurture students and assist in their academic journey. Support students and provide services in person and remotely, as needed. Monitor student academic progress, communicating with each student regularly on a personalized basis; intervene as necessary to assist those students having difficulty. Serve as a coach and mentor to students to aid in their development of the knowledge, skills, attitudes, and beliefs they need to succeed in collage and their careers. Collaborate with students’ assigned academic advisor(s) to help student understand and develop a degree plan and timely graduation plan. Regularly use student success technology to manage caseload, facilitate outreach, conduct campaigns, and input documentation/notes on student services and individualized success plans. Maintain accurate records of student advising, mentoring, tutoring, contacts, progress towards degree, and other student learning activities. Liaison with Disability Services and other support areas across campus to provide learning assistant to high priority, high need students. Participate in regular training and professional development to maintain and increase skill sets. Perform other related duties as assigned.

Minimum Qualifications

Master's degree from an accredited institution by date of employment. One year of experience in academic advising, student services, counseling, academic coaching, or related field.

Preferred Qualifications

At least three years of experience in academic advising, student services, counseling, or related field in higher education. Familiarity with Banner and Degree Works. A Board-Certified Coach credential or International Coaching Federation recognized Certification Program. Ability to work collaboratively with students, faculty, and administration. Ability to identify barriers to student success and facilitate effective remedies. Ability to synthesize information and prioritize goals. Ability to communicate effectively in written and verbal platforms. Ability to maintain confidentiality. Ability to utilize advising software tools.

How To Apply

For more information regarding this vacancy please contact Char Hawkins, Director of Student Success Initiatives at char.hawkins@bsu.edu. The following documents are required: 1. Cover letter 2. Resume (Do not use the Autofill Resume feature) Applications must be received before 12:01 AM on July 1, 2026.

What We Offer

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected. When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you. Let's fly together toward a secure and prosperous tomorrow. Curious about our excellent benefits package? We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator. Goodness requires action to grow. We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in. When you join our team, you become part of goodness in action. Our main priority: uplifting students so they can discover their full potential. This is how we fly. There are about 3,000 full-time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family. We can offer you more. Where you live matters just as much as where you work. We get it. That's why we've invested since the very beginning in making our hometown work. On campus, find state-of-the-art facilities and one-of-a-kind arts and cultural events. In Muncie, you'll find a warm and welcoming community with affordable housing and a vibrant downtown arts, food, and music scene. What could be better? You here - for starters. Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position. Contact the Assistant Director of Equal Opportunity and ADA Coordinator, John Bowers, at 765-285-5163 for assistance. People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: 765-285-1834 Fax: 765-285-8663