Student Success Counselor - Hybrid

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program. Job Summary: At PLNU, the Student Success Counselor plays a key role in guiding students through their academic journey, with a strong focus on enhancing retention and graduation rates. This position provides personalized academic advising and support to a diverse caseload of adult, graduate, and professional students, helping them achieve success in alignment with the university’s mission and goals. As part of a collaborative team, this role requires both teamwork and the ability to work independently. This position is eligible for a hybrid work arrangement.

Salary

• Pay
• Rate: $26.00 - $26.50 per hour

Job Status: Full time ***

Job Description

• What we are looking for: Broad understanding of higher education services, including financial aid, registration processes, and retention strategies Strong communication, relationship-building, and organizational abilities Administrative expertise with strong attention to detail Proficiency with data management, reporting, and technological tools Ability to work effectively with diverse groups Skilled in maintaining professional, collaborative relationships with faculty, staff, and students What you will be doing: Advise students on academic progress, degree planning, personal wellness, and student services Monitor struggling students and follow up with them at critical points in their academic journey Keep track of student retention and proactively reach out to students to help them persist toward their academic goals Coordinate with Student Financial Services, Enrollment/Admissions, and Academics to address student concerns Follow a specified connect strategy for future, new, and continuing students Support campus-wide activities such as orientation and graduation Apply affirmation, support, and advocacy in academic counseling and outreach, considering the impact of diversity, equity, and inclusion within the University's student population Qualifications: Bachelor’s degree required 1–2 years of experience in academic advising or a related field preferred Exceptional communication skills across platforms (phone, email, virtual, and in-person) Demonstrated ability to build rapport with diverse student populations and other departments within the university Excellent organizational and time-management skills, with attention to detail and follow-through Ability to work collaboratively in a team-oriented environment, exercising professional judgment in sensitive situations Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU’s Community Life Covenant The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws Physical Requirements: Work is primarily sedentary and may require sitting for extended periods of time Use of computer equipment: computer keyboard, mouse, and monitor Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor Ability to communicate effectively with others in person and by phone **