Resident Services Coordinator II & After School Coordinator - Lofts on Arthington

At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

• The Resident Services Coordinator II & After School Coordinator will implement core programs as delegated by the program model.
• Collect and record data to measure program outcomes.
• Identify human and community service needs of residents.
• Develop strategies to link residents with needed services, including assistance in overcoming various barriers that might impede access to services.
• Build community partnerships that bring services and notice to the property.
• Actively participate with other staff working toward resident stability.
• Assist with the operation, planning and implementation of the after school program collaboratively with the Resident Service Manager.

This is an onsite position. The ideal candidate will be passionate about program development and working with youth.

Pay

$20-23.97/hour, dependent on experience.

Essential duties and responsibilities

Resident services

• Implement priority programs and essential activities/ as outlined in the Resident Services program model.
• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Develop and maintain a comprehensive list of resources (employment, education, social service agencies etc.) available in the community for residents’ benefit.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
• Participate in the annual property and/or grant budget process and maintain accurate recording and tracking or related expenditures
• Collect information and document incidents that could potentially need follow-up by property staff and/or residents involved.
• Actively collaborate with Resource Development staff and other Resident Services staff to share information and implement fundraising plans.
• Manage volunteers.

After school coordination

• Provide quality programs to Mercy residents in one or more settings. Adjust programs to ensure effectiveness.
• Work cooperatively with site staff to carry out Mercy’s mission, philosophy, on-site goals and perform outreach activities.
• Maintain program spaces in good condition; coordinates use of program space as necessary in accordance with state regulations.
• Work cooperatively with other service providers and community partners to ensure quality services and opportunities for residents.
• Collect data and monitor progress toward desired outcomes on an on-going basis for data collection and metrics, etc.
• Ensure Mercy policies are adhered to at all times with special attention to any liability or safety issues.
• Observe and stay within allotted budget, and account for expenditures in a timely manner.
• Buy and maintain all food and supplies, meet with funders and parents.

• Competencies
• Articulate and integrate the mission and the core values of Respect, Justice and Mercy into day-to-day work. Recognize racial equity, diversity, and inclusion as integral components of our culture.
• Develop effective working partnerships with religious, educational, and community groups and institutions.
• Demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource.
• Motivate individuals to actively participate in services.

Minimum Qualifications

• High School Diploma or equivalent.
• Five (5) years of experience in community development, social services, or related field.

Preferred Qualifications

• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

• Knowledge and skills
• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.