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Job detail

Medical Assistant Training Coach

GoHealth Urgent Care

Employer page
#CMA#BLS#Healthcare#Microsoft Office#Urgent Care#Referrals#Medical Assistant#Onboarding#CCMA#EHR#RMA#Vitals
Full TimeOn Site2-5 yrsPosted 13 days ago

Location

Chantilly, Virginia

Quick overview

The Medical Assistant Training Coach leads practical skills training and competency development for new and existing team members. This role also provides direct patient care, manages operational tasks, and supports clinical workflows within urgent care centers.

Requirements summary

Candidates must have a Medical Assistant program graduation or RMA certification, along with at least 2 years of direct patient care experience. Proficiency in EHR systems and urgent care experience are required for this position.

high schoolprofessional certificateCoachingTrainingMicrosoft OfficeOrganizational skillsBLSEHRVitalsVerbal communicationWritten communicationPatient carePresentation skillsPOCTMedical terminologyClinical competencyN95 fit testingLab procedures

Job description

  • It's fun to work in a company where people truly BELIEVE in what they are doing!
  • We're committed to bringing passion and customer focus to the business.
  • Medical Assistant Training Coach About GoHealth Urgent Care At GoHealth Urgent Care, our patients come first.
  • We deliver an effortless care experience through welcoming clinical environments, a culture of compassion, and seamless integration with leading health systems and our communities.
  • We are seeking a Medical Assistant Training Coach to join our team and help strengthen our onboarding, training, and competency development programs.
  • Job Summary The Medical Assistant Training Coach partners with our Learning and Operations teams to deliver an exceptional, connected onboarding and training experience for new and existing team members.
  • This role is responsible for leading practical skills training using an organized, competency-based model.
  • The Training Coach supports a variety of learners—including new hires, internal transfers, and team members requiring additional coaching—ensuring they develop the critical thinking skills, confidence, and clinical competencies needed for success.
  • This role also supports Medical Providers, Radiologic Technologists, and patients through patient care, operational tasks, and communication.
  • Required Education Graduate of a Medical Assistant Program or RMA certification required High school diploma or equivalent required Required Work Experience Medical Assistant experience preferred (for MA program graduates) OR 2+ years of direct patient care experience within the last 3 years Training or related experience required Experience using an EHR required Urgent care experience required Licenses & Certifications One of the following is required: CCMA (NHA) CMA (AAMA) RMA (AMT or AAH) NCMA (NCCT) NRCMA (NAHP) OR one of the following accepted at time of hire: Graduate of an accredited Nursing Program (LPN/RN) EMT (National Registry) CNA Additional Certification: Basic Life Support (BLS) required Knowledge, Skills & Abilities (Required) Proficiency in medical terminology Clinical competency in POCT, vitals, and lab procedures Strong Microsoft Office skills Excellent verbal, written, and presentation skills Strong organizational skills Essential Functions Teach and evaluate clinical skill competencies using approved methods Conduct orientation for centers, departments, and the organization Train team members to required levels of clinical competence Host Learning Coach Workshops as needed Serve as backup to Training Specialists and complete training documentation Invest 72–120 dedicated training hours for up to 6 team members Support learners with varied schedules (Per Diem, Temp, etc.) Provide in‑center coaching on core competencies Deliver hands‑on market‑specific training (new hire training, refreshers, updates, annual competencies) Conduct monthly BLS classes Maintain compliance with annual N95 fit testing Partner with Training Specialists and Learning leaders for quality improvement Perform 30/60/90‑day training check‑ins Track and manage Core Competency Checklist completion Provide timely performance feedback and escalate issues as needed Travel to centers within assigned markets Support operations when training demand is low Participate in national training support efforts Attend mandatory meetings on behalf of Training Specialists as needed Operational Responsibilities: Conduct patient registration and insurance verification Process co‑pays and schedule appointments Coordinate referrals Support patient communication and flow Prepare patients for exams and take vitals Perform point-of-care testing Maintain exam rooms, supplies, and equipment Manage medical records and scanning Support front desk operations, phone calls, and mail Conduct patient callback follow-ups Maintain reception and clinical area readiness Set up email alerts as new job postings become available that meet your interest!
  • If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
  • When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately.
  • We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide.
  • We partner with prominent and progressive health systems to support our communities across the entire continuum of care.
  • These are the unparalleled experiences we strive for and how our team goes above and beyond for you.
  • Not finding the right fit?
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