Testing and Compliance Operations Coordinator

Description

Job Description

Summary: Coordinate student access to on-campus examination and testing facilities. Organize and manage testing room schedules, reservations and manages inquiries regarding utilization of testing spaces. Work closely with the faculty and the Disability Resource Center to ensure student testing accommodations are reasonably met. Supervise, train and hire student work/study proctors to supplement services during peak exam hours and to cover staff shifts as necessary. Collaborate with SMU Central and the Dean of Students Office for student compliance operations within Student Affairs including, but not limited to background checks, drug screens, veteran benefits, and mandatory student trainings. Works closely with the SMU Central Manager to assess, communicate, and meet students’ needs for the operations outlined above. Adjusts work focus dynamically as needs of campus, students and faculty shift within each semester cycle. Serves as a point of contact for faculty and students for on-campus testing, veteran benefits and compliance inquiries. In addition, person will share responsibility for assessing services annually to make improvement in meeting student and faculty needs.

Duties and Responsibilities

Job Duties and Accountabilities: 90% Student Services Adjust work focus dynamically as needs of campus, students and faculty shift within each semester cycle. Collaborate with the SMU Central Manager and co-develop processes, when necessary, in partnership with appropriate department leads. Oversee the scheduling and proctoring of exams taken at the Testing Center or other campus locations. Supervise and proctor exams and enforce all requirements and conditions associated with the exam. Knowledge of and ability to evaluate and troubleshoot student accommodation requests. Hire, train and supervise work-study student proctors to supplement services during peak exam hours and to cover staff shifts as necessary. Creates schedules and approve timesheets for proctors. Assist the SMU Central Team in administering, tracking and managing mandatory student training and compliance materials. Sends notices as needed to students who are missing requirements. Assist the Director of SMU Central in tracking and managing student drug and background checks. Sends notices as needed to students who are missing requirements. Assist the Director of the Veterans Resource Center with processing and reconciliation of active duty and veteran educational benefits, including maintaining coursework and registration for Tuition Assistance in all military branch portals. Assist with updating SMU’s Department of Defense Voluntary Education Partnership Memorandum of Understanding (DoD MOU) and Veterans Affairs Web Enabled Approval Management System (WEAMS) or other similar agreements when necessary. Maintain database integrity; perform data entry and run reports for on-campus testing, student accommodations, and student compliance. Update webpages and other communication systems to ensure all compliance requirements are up-to-date and communicated clearly and consistently to all students. Serve as a point of contact for faculty and students for on-campus testing, veteran benefits, and compliance inquiries. Maintain confidential paper and digital student files, records, documentation, and correspondence with a strong knowledge of FERPA. Support the Dean of Students Office in developing and coordinating faculty/staff workshops, new student orientation materials, and informational content on testing, veteran benefits and compliance. 10% Other duties as assigned

Minimum Qualifications

Education and Experience Baccalaureate Degree preferred Two to four years of student services, preferably in a college campus. Knowledge of federal and state laws and regulations governing accommodation provisions and program accessibility in higher education (Americans with Disabilities Act and Section 504 of the Rehabilitation Act) and student privacy (in accordance with FERPA). Understand current federal and state legislation relating to benefits for military service veterans and their dependents. Work Requirement(s): This is an onsite position based in Oakland, California, with occasional remote work opportunities as operational needs allow. Skills and Abilities Strong commitment to maintaining confidentiality and handling sensitive information with the utmost discretion and integrity. Excellent communication skills required, including the ability to communicate effectively with faculty, staff, currently enrolled students, and prospective students Excellent written communication skills, including the ability to send formal letters to students and faculty. Proficient in Microsoft office suite, online training systems, and database systems. Courteous and professional manner. Diplomacy in dealing with conflict. Attention to details as they relate to recordkeeping and documentation of services provided. Demonstrated ability to make decisions and exercise professional judgment. Ability and skill to work independently, and as part of a designated team. Employee Status: Regular Exemption Status: United States of America (Non-Exempt) Time Type: Full time Job Shift: Pay Range: $23.21to $30.17/hour (non exempt), depending on experience. Samuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills. SMU is a health sciences institution offering high-quality instruction, outstanding faculty, and state-of-the-art facilities. We have a deep commitment and proven track record of preparing professionals to address today’s healthcare needs. Our Mission We educate students to become highly skilled and compassionate healthcare professionals who positively transform the experience of care in diverse communities. Our Vision Samuel Merritt University will become nationally recognized as a premier, multi-specialty health sciences institution. Expert faculty and staff will shape an inclusive learning environment where all students experience best teaching practices and state-of-the-art learning approaches. The University will select and support students who will flourish in the rigorous academic programs, learn to practice expertly, and pass licensure or certifications examinations on their first attempt. Our Philosophy of Teaching and Learning We see faculty and students as partners in the teaching and learning process. Our programs, curricula, and courses are designed to encourage active, experiential learning as well as collegial, scholarly, and effective communications. We believe that clinical and practical applications, including interprofessional education, provide a critical foundation for learning in the health professions. SMU graduates use sound reasoning, evidence-based care, and clinical expertise to respond to the needs of the people they serve. Community and Diversity We're more than a top health professions university. SMU is committed to training students in the importance of social determinants of health and how to care for patients from diverse backgrounds with integrity and compassion. Our Values If you're interested in transforming the care experience in diverse communities, SMU could be the place for you. SMU students learn to advance health equity and make a lasting impact on individuals' health and community well-being. At the core of our educational values are hands-on, experiential learning; the promotion of diversity and inclusion; and community-service outreach, locally and globally. We embrace: A learning environment where we challenge ourselves and our students to think critically, seek mastery, and act compassionately A collegial environment where we are fair, respectful, and behave with integrity A collaborative environment where we partner with one another and with others in the community An innovative environment where we take reasoned risks and move nimbly A results-oriented environment where we provide and expect exceptional performance and service The Employee Polygraph Protection Act prohibits most private employers from using lie detector tests either for pre-employment screening or during the course of employment. Details can be found on our website at: https://www.samuelmerritt.edu/employee-polygraph-protection-act