Child Support Professional - 100E9 - Mon-Fri 8AM-4PM

Position Summary

The Child Support Professional is a compassionate and dedicated member of the Community Residence Program team, responsible for helping create a safe, structured, and therapeutic environment for children and adolescents with serious emotional disturbances. Reporting to the Program Supervisor/Social Worker and the Program Director, this individual plays a vital role in providing direct care, emotional support, and guidance to residents through daily routines, structured activities, and meaningful relationships. The Child Support Professional works to promote positive behaviors, model healthy coping skills, and foster personal growth and independence in each youth. This position requires patience, consistency, and a trauma-informed approach that balances empathy with accountability while maintaining the highest standards of professionalism and care. Essential Accountabilities 1. Individualized Resident Care: Provide personalized supervision and support to each resident, ensuring their safety, well-being, and emotional stability. 2. Behavioral Modeling: Consistently demonstrate positive behavior, professionalism, and respect, serving as a role model for residents and reinforcing the program’s core values. 3. Strength-Based Practices: Utilize strength-based and trauma-informed techniques to build trust, promote resilience, and help residents identify and use their personal strengths. 4. Skill Development: Teach and support residents in daily living, social, and independent living skills, documenting progress and celebrating accomplishments. 5. Therapeutic Environment: Contribute to a nurturing and structured milieu that encourages emotional regulation, positive social interaction, and personal growth. 6. Household Management: Promote a home-like environment by participating in household routines and responsibilities such as cleaning, meal preparation, and organization, alongside residents. 7. Service Planning: Participate in treatment and service planning meetings, contributing observations and insights to align care strategies with each resident’s goals. 8. Transport and Supervision: Accompany and transport residents to appointments, school, and recreational activities, maintaining safety and supportive engagement throughout. 9. Family Engagement: Encourage and facilitate family involvement when appropriate, maintaining a collaborative and supportive relationship with families to promote reunification and stability. 10. Counseling Support: Provide informal counseling, mentorship, and emotional support to help residents build coping strategies, communication skills, and confidence. 11. Medication Management: Follow established protocols to support residents in adhering to prescribed medication schedules under supervision of clinical staff. 12. Behavioral Support: Assist residents in managing their emotions and behaviors, intervening calmly and effectively during crises or conflicts, and documenting all incidents promptly. 13. Reporting and Documentation: Complete all required reports, logs, and documentation accurately and on time, maintaining compliance with program and OMH standards. 14. Residential Upkeep: Participate in maintaining a clean, organized, and safe living environment; coach residents in household responsibilities such as cleaning, laundry, shopping, and meal preparation. 15. Program Participation: Attend staff meetings, training sessions, and special events, including the annual Family Bonds Retreat, contributing to a positive and collaborative team culture. 16. Other Duties: Perform additional tasks as assigned, demonstrating flexibility, teamwork, and a commitment to the mission of providing comprehensive, compassionate care to youth and families. 17. Compliance of the Collective Bargaining Agreement- all union staff are required to follow all work rules and regulations outlined in the current union Collective Bargaining Agreement (CBA) 18.

Ratio

• All
• CSP are required to comply with the
• OMH
• Ratio
• Regulations which is 3:1 during awake hours and 4:1 during overnight hours. Due to ratio requirements, CSP are not guaranteed a break and require approval from their supervisor for a break. Staff are paid for all hours worked 19.
• Supportive
• Supervision: all CSP are required to always be awake and alert, there is no sleeping at any time in any position, to allow for CSP to always provide support and supervision to all youth. #INDDSP/INDCSP Job QualificationsThis position requires a minimum of a high school diploma and experience working with children who have emotional or behavioral challenges. Candidates with an associate’s degree in human services or a related field are preferred. A valid New York State driver’s license is required. The ideal candidate demonstrates patience, empathy, and a strong commitment to supporting youth through their personal growth and recovery journey. Join us in helping lay the foundation for a brighter, more hopeful future—transforming challenges into milestones and vulnerability into resilience.

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