California State University, Fullerton·Fullerton, California
Provide peer mentoring and support to students within the Titan Hub. Perform administrative tasks to assist with hub operations.
Classification Range $16.90 - $24.00 per hour Anticipated hiring range depending on qualifications, not to exceed $17.50.
This is a Federal Work Study position.
Students must have FWS to apply for this position.
Excellent communication and interpersonal skills are necessary.
The candidate must be able to listen to others and respond in a clear, accurate, and concise manner, be flexible and able to work in a fast-paced environment with frequent interruptions, and work and interact with a diverse population and professional staff.
The candidate should be a quick learner, follow directions, and complete tasks promptly.
Prior experience working in customer service with college students or the public is desired.
The student will assist in various office areas and pending office needs such as document imaging and clerical tasks. The student will: create a welcoming environment for clients, assist clients in the financial aid process, review incoming documents for completeness, make appointments and referrals when necessary. Candidates will answer basic financial aid questions at the counter and on the telephones. Additional responsibilities may include: preparing documents for image scanning, sorting, date stamping, and reviewing mail for completeness and routing to appropriate staff, returning incomplete documents and forwarding those that are complete for continued processing, scanning documents, and mailing all notifications.
The employee will gain an understanding of financial aid program eligibility requirements. The student will start the business day in the lobby by logging on computers, unlocking entrances, preparing the client service area and environment, and ending the day by logging off computers, locking entrances, preparing client service area for the next day. Training and orientation will be in the Office of Financial Aid, Scholarships Office, and Titan Hub and consist of observing other full-time staff while they serve students at the records, reception, counter, and telephone service area. In addition to this, responsibilities include other duties as assigned and occasional evenings and weekends for outreach events.
Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.
Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time).
Applicants who fail to complete all sections of the online application form will be disqualified from consideration.
Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.
California State University, Fullerton is not a sponsoring agency.
All unsolicited resumes will be returned without review.
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive.
Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
Must be a student eligible for Federal Work Study. Ability to serve as a peer mentor in a university setting.
Market context
In California, peer mentor student assistant roles are typically tied to campus student-support needs and can be competitive because they require both strong communication skills and eligibility for Federal Work Study. For this role, review the original posting closely for schedule expectations and mentoring duties; on this platform, the job requirements and benefits are AI-summarized from the source description, which can save time during your search. If you qualify, prepare a brief example of how you’ve supported other students in a university setting.
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