Medical Office Assistant, CERT

External Applicants

• Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
• Cover
• Letter and
• Supporting
• Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
• Important
• Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
• Current
• Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description

Summary Position is full-time during the Fall and Spring semesters (August - May), and follows the University academic calendar with rotating weekend coverage. Reduced hours available during Summer semesters (June and July), with no weekends. The goal of this position is to contribute to student health and academic success. This may include outreach to students who may be hesitant, marginalized, or unaware of our services.

Job Description

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Essential Functions: Performance Expectations Clinical Duties Prepares patients for examination by obtaining vital signs, medical histories, and chief complaints. Rooms patients and assists providers during examinations and minor procedures. Collects, labels, and processes laboratory specimens (e.g., blood, urine, and other samples) in accordance with established protocols. Performs point-of-care testing and documents results accurately. Provides patient education, including discharge instructions and guidance on self-care, prevention, and follow-up care. Maintains exam rooms to ensure cleanliness, appropriate stocking of supplies, and adherence to infection prevention and control standards. Participates in rotating laboratory coverage, including occasional weekend shifts and additional coverage as needed. Performs all duties and documentation in accordance with legal, regulatory, fiscal, and accreditation standards (AAAHC) Adheres to patient confidentiality and documentation, and follows established policies and procedures. Participates in quality improvement, safety, and infection control standards and drills. Administrative Duties Assists with appointment scheduling, patient check-in/check-out, and coordination of daily clinic flow. Supports referral processes, including facilitating communication and follow-up with students as directed. Collaborates with clinical and administrative staff to support efficient clinic operations and high-quality patient care. Required Education, Knowledge, Skills, Abilities: Graduated from an accredited school of Medical Assisting; AAMA or RMA certification required. Current CPR/AED certification. Ability to effectively communicate and interact with multicultural populations. Positive attitude, maturity, professionalism, dedication, flexibility, and customer service skills required. Ability to exercise skills in the area of initiative, problem solving, decision-making and multi-tasking. Ability to make decisions and judgments on sensitive, confidential issues. Maintain privacy of University and medical records. Ability to gain competency with electronic medical record software. Preferred Education, Knowledge, Skills, Abilities: 2 years of experience in a primary care outpatient setting. Experience working with a college-age population, preferably at a campus health clinic. Experience working in a CLIA-certified laboratory.

Accountabilities

• Complies with CLIA, OSHA, AAAHC, and other applicable standards. Serves as a designated essential employee; required to report to campus or remain on duty to support students' well-being and campus continuity during inclement weather, university closures, or other emergency situations.
• Physical
• Requirements: Occasionally moving self in different positions to accomplish tasks in various environments, including tight and confined spaces. Remaining in a stationary position, often standing or sitting for prolonged periods. Adjusting or moving objects up to 30 pounds in all directions. Repeating motions that may include the wrist, hands, and/or fingers. Constantly moving about to accomplish tasks or moving from one workstation to another. Communicating with others to exchange information.
• Environmental
• Conditions: Occasionally exposed to low and/or high temperatures, noisy environments, and hazardous conditions. Additional

Job Description

Time Type Requirement Full time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700. About WFU: Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount. Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust. The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative. Winston-Salem, North Carolina Wake Forest is located in Winston-Salem, North Carolina, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene. Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town.