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Location

Worcester, Massachusetts

Core responsibilities

This role supports alumni engagement efforts by managing gift processing, records maintenance, and assisting with annual giving and stewardship initiatives, including making thank-You calls and updating digital assets. Key technical duties involve administration of the encompass system for web forms and email campaigns, and accurate gift recording in raiser’s edge nxt.

Requirements summary

Candidates should possess three to five years of relevant work experience, preferably in fundraising or higher education, and demonstrate proficiency with complex databases like raiser’s edge nxt and web platforms like encompass. A bachelor's degree is preferred, alongside strong detail orientation, flexibility, and excellent interpersonal and customer service skills.

bachelor degreeInterpersonal SkillsCustomer ServiceReportingMicrosoft OfficeData EntryEmail MarketingRecords ManagementDonor RelationsStewardshipData CleanupEvent AssistanceRaiser’s Edge NXTGift ProcessingDirect Mail CampaignsEncompass (iModules)Website Form Management